Umakant Vashishtha
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Lead Customer Care Professional
American Express
Gurgaon
11.2019 - Current
- Provided guidance and support to customer service representatives.
- Maintained up-to-date knowledge of company products and services.
- Handled inquiries from customers regarding product information or services offered.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Processed customer account changes with proprietary software.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, and services we offer to our card members.
Customer Service Representative
Convergys
Gurgaon
07.2013 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
- Mentored junior team members and managed employee relationships.
Education
B.Com (H) - Commerce
Khandelwal College of Management Science And Techn
Bareilly 07-2011
Skills
- Card Members Assistance
- Company Policy Adherence
- Focused On Card Members Satisfaction
- Fast Learner
- Attention to Detail
- Positive and Friendly
- Performance Improvement
- Chat Platforms
Languages
English, Hindi
First Language
Hobbies and Interest.
Self-Improvement:Actively engage in activities such as reading, ways to improve my performance, attending some online classes etc.
Published Author: Wrote and published a novel titled "I Loved an Angel" in 2012.
Cricket: Enjoy following and analyzing matches.
Family Time: Value spending quality time with family.
Timeline
Lead Customer Care Professional
American Express
11.2019 - Current
Customer Service Representative
Convergys
07.2013 - 11.2019
B.Com (H) - Commerce
Khandelwal College of Management Science And Techn
Similar Profiles
Nemecio ContrerasNemecio Contreras
(Fraud Prevention) at American Express(Fraud Prevention) at American Express
Jorge Vance-GonzalezJorge Vance-Gonzalez
Travel Care Agent at American ExpressTravel Care Agent at American Express
Harshitha KomatineniHarshitha Komatineni
Software Engineer at American ExpressSoftware Engineer at American Express