Umang Malik
Ghaziabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ecom Express
Meerut
06.2024 - 12.2024
- Responsible for monitoring daily DC operations.
- Vehicle and manpower planning to handle Exception.
- Pre-planning of infrastructure, assets, and manpower planning for peak operations.
- Lost and Fraud Control.
- Daily performance reports and route-causing failures.
- Cost management.
- Proper on-roll training for awareness about the process.
- Regular problem discussion and solving.
Station Manager - Last Mile Operations
Delhivery Limited
Uttar Pradesh
04.2022 - 06.2023
- Promoted from Team Lead to Station Manager, overseeing operations in Noida and Ghaziabad DCs
- Maintained strong follow-up to clear AVTD/FDDS and other metrics
- Strategically planned route mapping and geographically optimized field executive schedules through ADRS
- Developed strategies for First Mile and Last Mile logistics
- Utilized CPS calculations to improve performance in my area of responsibility
- Coordinated with Admin, Customer Service, IT, HR, and Strategy teams
- Conducted meetings with clients to address and resolve issues and queries
- Managed theft and pilferage cases in branches effectively
- Resolved sales tax issues, if any
Team Leader - Last Mile Operations
Delhivery Limited
Uttar Pradesh
06.2020 - 03.2022
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Maintained database systems to track and analyze operational data
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Devised and implemented processes and procedures to streamline operations
- Conducted regular reviews of operations and identified areas for improvement
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Evaluated staff performance and provided coaching to address inefficiencies
Education
Bachelor of Commerce -
C.C.S University
Meerut04.2016
Secondary School -
Up Borad
01.2011
Higher Secondary School -
Up Board
01.2009
Skills
- Operational management
- Policy and procedure adherence
- Effective communication
- Employee engagement
- Workload management
- Recruiting and interviewing
Certification
- Certificate of Appreciation - Top Performer In Closure
- Diploma of Office Management
Hobbies and Interests
- Travelling
- Cooking
Languages
- Hindi
- English
Timeline
Assistant Manager
Ecom Express
06.2024 - 12.2024
Station Manager - Last Mile Operations
Delhivery Limited
04.2022 - 06.2023
Team Leader - Last Mile Operations
Delhivery Limited
06.2020 - 03.2022
- Certificate of Appreciation - Top Performer In Closure
- Diploma of Office Management
Bachelor of Commerce -
C.C.S University
Secondary School -
Up Borad
Higher Secondary School -
Up Board
Similar Profiles
Harshita RajHarshita Raj
Senior Application Support Specialist at Ecom ExpressSenior Application Support Specialist at Ecom Express
SRINIVAS MALLELASRINIVAS MALLELA
Deputy Manager at ECOM EXPRESSDeputy Manager at ECOM EXPRESS
Jaya Sankar Reddy PunuriJaya Sankar Reddy Punuri
Associate - HR at Ecom ExpressAssociate - HR at Ecom Express