Umang Mehrotra
Moradabad
Summary
Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
FitWithPari PVT LTD
Bangalore
02.2023 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed cost analysis for various projects to determine budget requirements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Managed scheduling, training and inventory control.
- Implemented successful business strategies to increase revenue and target new markets.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Prepared staff work schedules and assigned team members to specific duties.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Presented performance and productivity reports to supervisors.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Sales Associate
Wealth Clinic PVT LTD
Noida
03.2022 - 03.2023
- Answered store and merchandise questions and led customers to wanted items.
- Handled returns and exchanges according to company policies.
- Assisted customers with product selection, sizing and styling.
Customer Support Executive
GREET TECHNOLOGY Pvt LTD
Bangalore
07.2019 - 01.2021
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained accurate records of customer interactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Bachelor of Computer Applications - Computer Applications Development
Presidency College
Bangalore 06-2019
Skills
- Cost analysis
- Risk assessment
- Contract negotiation
- Project management
- SOP development
- Training program development
- Inventory management
- Staff scheduling
- Customer engagement
- Problem solving
- Team building
- Process improvement
- Performance evaluation
- Budget management
- Revenue enhancement
- Conflict mediation
- Process automation
- Risk management
- Onboarding and orientation
- Team leadership
- Management
- Strategic planning
- Microsoft office expertise
- Team building/leadership
- Problem-solving
- Goal setting
- Superb time management skills
- Sales presentations
Languages
English
Advanced
C1
Hindi
Advanced
C1
Certification
- The complete SEO course
- Power BI - complete Microsoft Power BI bootcamp
- Machine Learning, Data Science, and Generative AI with Python
Accomplishments
- Competed in Under-14 district-level badminton tournaments
- Developed strong agility, reflexes, and strategic gameplay
Badminton Player (Competitive Level)
Affiliations
- Rotaract Club Secretary : Organized community service initiatives and fundraising events
Led meetings, maintained records, and coordinated with members.
Collaborated with local organizations to implement impactful social projects
- Community Service and Social Initiatives: Spearheaded city-wide cleanliness and awareness campaigns, assisted in organizing charity drives for underprivileged communities, and volunteered for blood donation camps, tree plantation drives, and youth mentorship programs
Timeline
Operations Manager
FitWithPari PVT LTD
02.2023 - Current
Sales Associate
Wealth Clinic PVT LTD
03.2022 - 03.2023
Customer Support Executive
GREET TECHNOLOGY Pvt LTD
07.2019 - 01.2021
Bachelor of Computer Applications - Computer Applications Development
Presidency College
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