Umang Singh
Hyderabad
Summary
Diligent Deputy manager with over 8+ years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff, and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DEPUTY MANAGER
WNS GLOBAL PVT. LTD.
07.2022 - Current
- Promoted from Assistant Manager to Deputy Manager in Oct'2023
- Identified cost-saving opportunities that helped reduce expenses by 10%.
- Assisted with divisional budget preparation and supported executives in managing incoming reports, letters, and file archives.
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities
- Coordinated with other departments to ensure the smooth functioning of activities.
- Coordinated work of a team of 103 employees to help each team member carry out accurate sprints of work.
- Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Communicating with stakeholders
- Evaluating program outcome
- Providing program training and support.
OPERATIONS TEAM LEAD
ACCENTURE
07.2017 - 07.2022
- Moved to Uber Eats - Expanded business scope with the addition of 5 SOWs and 47 FTE creating benefits of up to 70% for Uber Eats
- Managed a team of 61 employees, overseeing hiring, training, and professional growth of employees
- Planned and executed hiring and process improvement projects in a team, improving overall team strength, client deliverables, and deadline adherence
- Promoted as Business Operation Team Lead at Accenture (YouTube Social)
- ByteDance: Led team of 60-70 folks responsible for content review and project improvement
- YouTube Social: Led team of 25-35 by directing daily operations focused on the attainment of key business metrics, non-stop improvement initiatives and Quality being steady above the 95% mark
- Promoted as Quality Assurance Associate at Accenture (YouTube Social)
- Ensured implementation of several automation to help streamline and speed up reporting modules of Quality Dashboard creation and automation
- Trained new team members by relaying information on project requirements.
CUSTOMER SUPPORT ASSOCIATE
TECH MAHINDRA
12.2016 - 07.2017
- Handled 20-25 calls per day to address customer inquiries and concerns
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Worked flexible hours, night, weekend, and holiday shifts
- Provided primary customer support to internal and external customers
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
MBA - Business Administration
Symbiosis Center For Distance Learning
Skills
- Research & analysis
- Effective Negotiations
- Team Leadership
- Cost Analysis and Savings
- Process and Procedure Development
- Quick Decision-Making Abilities
- Operations Management
- Orientating and Training
- Customer Relationship Management (CRM)
- Project Management Abilities
- Procurement
- Revenue Growth
- Quality Control
- Vendor Relationship Management
Activities
- Multiple 2013-03-01 Achievements Awarded consequently for 6 months with "Best Team Lead" for ensuring SLA adherence and 0 client escalation.
- Awarded "Most Promising Newcomer" for performing and topping the stack rank consequently in the first three months in Accenture.
- Awarded consequently for a year with "Top Performer" for excelling in the stack ranking in Accenture.
- Awarded consequently thrice with "Best Intern"- Mivo Award for performing exceptionally during the Internship period.
Certification
- PMP certification
- Career Essentials in Gen AI
- Gen AI fundamentals
References
References available upon request.
Timeline
DEPUTY MANAGER
WNS GLOBAL PVT. LTD.
07.2022 - Current
OPERATIONS TEAM LEAD
ACCENTURE
07.2017 - 07.2022
CUSTOMER SUPPORT ASSOCIATE
TECH MAHINDRA
12.2016 - 07.2017
MBA - Business Administration
Symbiosis Center For Distance Learning
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