Work Type
Full TimePart TimeContract WorkConsultingSeasonal WorkLocation Preference
RemoteOn-SiteLocation: Ballari, KA, IndiaBellary, KA
Open to relocation: No
UMAR ALI
Desktop & Networking Support
Ballari,KA
Work Preference
Summary
Results-driven IT Support and Field Service Professional with expertise in technical support and field operations. Demonstrates strong knowledge of computer hardware, networking fundamentals, and troubleshooting. Engages effectively with clients while delivering exceptional service and operational support. Familiar with Cisco networking concepts through CCNA training.
Overview
11
11
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
IT Technical Support Specialist
Relince Jio Pvt.Ltd
Bellary, India (Remote)
03.2022 - 08.2024
- Resolved hardware, software, and network issues for end users with consistent service quality.
- Diagnosed system faults and coordinated timely restoration of desktops, printers, and connectivity.
- Managed incident tickets, prioritized requests, and maintained accurate support documentation.
- Installed, configured, and updated operating systems, applications, and endpoint security tools.
- Assisted users with login access, email issues, and telecom application troubleshooting.
- Monitored network performance and escalated recurring issues to technical teams for resolution.
- Improved support turnaround by standardizing ticket follow-up and issue resolution workflows.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
Field Support Engineer
Reliance Retail Ltd.
01.2022 - 01.2024
- Provided field support and technical assistance for operational requirements.
- Supported day-to-day service needs and coordinated technical assistance in the field.
Technical Engineer
Micro Sun Info Care Pvt. Ltd.
01.2016 - 01.2022
- Handled technical service and support responsibilities.
- Assisted with technical issues and service requirements.
Technical Coordinator
Educomp Solution Pvt. Ltd.
01.2014 - 01.2016
- Coordinated technical support activities.
- Assisted with service requirements and technical operations.
Education
High School Diploma -
Sanjay Gandhi Polytechnic, Ballari
Ballari 06.2009 - 04.2013
S.S.L.C. - Higher Education Administration
Modern High School, Ballari
Ballari01-2008
Skills
Cisco networking concepts (CCNA training/knowledge)
Microsoft Word, Excel and PowerPoint
Surveillance and security systems
Field technical support and service coordination
Technical coordination and operational support
Timeline
IT Technical Support Specialist
Relince Jio Pvt.Ltd
03.2022 - 08.2024
Field Support Engineer
Reliance Retail Ltd.
01.2022 - 01.2024
Technical Engineer
Micro Sun Info Care Pvt. Ltd.
01.2016 - 01.2022
Technical Coordinator
Educomp Solution Pvt. Ltd.
01.2014 - 01.2016
High School Diploma -
Sanjay Gandhi Polytechnic, Ballari
06.2009 - 04.2013
S.S.L.C. - Higher Education Administration
Modern High School, Ballari