Soccer
Umar Rasool
Kishtwar
Summary
Detail-oriented IT Administrator with expertise in managing and supporting IT infrastructure. Proficient in system administration, network management, and troubleshooting to optimize performance and enhance security. Known for problem-solving abilities and proactive technology management. Committed to driving organizational success through continuous improvement and innovative solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Greystar
Mohali
05.2023 - Current
- Provide technical assistance, troubleshoot, and resolve hardware and software issues.
- Monitored network performance using PRTG and Auvik, escalating alerts to the next-level team for resolution.
- Managed user account and databases in RealPage, Yardi, and Entrata, ensuring data accuracy and security.
- Performed regular audits of user accounts and access logs to ensure compliance and reduce unauthorized access.
- Implemented security measures to protect data from unauthorized access or malicious attacks.
- Deployed updates to existing software packages via patch management tools like SCCM and WSUS.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
IT Associate
Exo Edge
Mohali
06.2022 - 04.2023
- Installed operating systems, including Windows 10, 11, and Linux distributions.
- Configured network devices, such as routers, switches, hubs, and firewalls.
- Maintained inventory of IT assets, including laptops, desktops, monitors, keyboards, and mouse.
- Configured remote access services, such as VPNs and RDP connections, for secure access over the internet.
- Performed routine maintenance and software updates on support tools and end-user systems.
- Configured and optimized Wi-Fi networks for seamless connectivity.
- Monitor systems, implement security measures.
Education
Bachelor of Science - Computer Science
Punjab Technical University
Rajpura08-2022
Skills
- System Troubleshooting
- Microsoft Azure AD
- Network Monitoring
- Office 365 Administration
- End Point Configuration
- Printer, Copier Setup
- Check Scanner Setup
- Performance Monitoring
- End-User Support
- Property Database Management
- Team Leadership
- KBA Documentation
Websites
Certification
- Python Basic - Coursera
- Application and Network Monitoring - Udemy
Accomplishments
Star Performer Of The Year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteQuote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Interests
Online Games
Languages
Urdu
Native language
English
Advanced (C1)
C1
Timeline
Senior Support Specialist
Greystar
05.2023 - Current
IT Associate
Exo Edge
06.2022 - 04.2023
Bachelor of Science - Computer Science
Punjab Technical University
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