Umarani S
Hyderabad
Summary
Accomplished operations leader with a proven track record at Axis Bank, excelling in staff supervision. Leveraged compliance management to enhance efficiency and meet targets. Adept at promoting banking products, driving customer satisfaction, and achieving operational excellence. Recognized for strategic problem-solving and fostering productive team environments.
Overview
20
20
years of professional experience
Work History
SDM Manager role
RBL Bank
Hyderabad
2023.10 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Supervised staff to maintain high productivity and quality standards.
- Coordinated logistics and inventory management for timely deliveries.
Operations Manager
Axis Bank
Razampet
2023.04 - 2023.09
- Managed daily operations to ensure smooth workflow and efficiency.
- Supervised staff to maintain high productivity and quality standards.
- Coordinated logistics and inventory management for timely deliveries.
Teller Authorizer Manager role
HDFC Bank
Mahabubnagar
2022.09 - 2023.03
- Authorized transactions and managed cash flow for customer accounts.
- Ensured compliance with banking regulations and internal policies.
Operations Manager
Axis Bank
Chennai
2011.09 - 2022.09
- Joined as an Assistant Manager in the month of Sep'2011, got the promotion as Deputy Manager in the month of April'2014 and was successfully achieved Manager Operations role in the year Sep'2017...
- Managed daily operations to ensure smooth workflow and efficiency.
- Supervised staff to maintain high productivity and quality standards.
- Coordinated logistics and inventory management for timely deliveries.
Customer Service Executive
Reliance Communications
Chennai
2007.12 - 2009.09
- Resolved product and service issues promptly and effectively.
- Managed customer inquiries through phone, email, and chat channels.
Maths Teacher
Bright Buds School
Chittoor
2005.06 - 2007.11
- Implemented effective classroom management strategies to enhance student participation.
- Assessed student performance through regular quizzes and assignments.
Education
Bachelor of Science - Mathematical Sciences
PVKN Govt Degree College
Chittoor2005-06
Some College (No Degree) - Intermediate
Vignanasuma Junior College
Chittoor2002-06
Some College (No Degree) - 10th Class
Balaji High School
Chittoor2000-04
Skills
- Operations management
- Logistics coordination
- Staff supervision
- Compliance management
- Cash flow management
- Customer relationship management
- Meeting the targets set by the bank
- Account opening like savings, current and premium and privilege etc
- Promoting and selling banking products like MF, LI, GI, and GL etc
Accomplishments
Best CSE award in Reliance for the year2008
On time completion of probation period, got promotion from AM to DM and then to Manager Operations Head all it is in the span of 7 years.
Met many internal challenging targets like account openings, balance maintaining schemes by customers and quarterly bank contents.
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Custom
Positive thinking
Easy adoption of the situations
Less stressed more productive self-motivated and hardworking easily mingling with others
Timeline
SDM Manager role
RBL Bank
2023.10 - Current
Operations Manager
Axis Bank
2023.04 - 2023.09
Teller Authorizer Manager role
HDFC Bank
2022.09 - 2023.03
Operations Manager
Axis Bank
2011.09 - 2022.09
Customer Service Executive
Reliance Communications
2007.12 - 2009.09
Maths Teacher
Bright Buds School
2005.06 - 2007.11
Bachelor of Science - Mathematical Sciences
PVKN Govt Degree College
Some College (No Degree) - Intermediate
Vignanasuma Junior College
Some College (No Degree) - 10th Class
Balaji High School