Uma Sankar Naidu Chintala

• Responsible for addressing customer escalations concerning the product. Take necessary actions to expedite the resolution.
• Guide, mentor, and work closely with the team members on the ongoing tickets and review the metrics.
• Adopt the product to the potential customers with the security services and ensure stickiness.

• Working closely with product and platform teams to engineer and implement cloud security controls.
• Worked on setting up monitoring system with Coralogix for the SaaS services JFrog is hosting.
• Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
• Created systems engineering documentation and proposed allocation across systems based on project parameters.

• Installed WebSphere Application Server 6.0/6.1/7.0 ND and created DMGR, Application server profiles on UNIX, Linux and windows
• Maintenance of the WebSphere Application Servers on different UNIX (AIX and SOLARIS), Windows and LINUX platforms and setting up the development, testing and staging environment for the ongoing application development
• Installed and configured IBM HTTP Server 6.0/6.1, Apache and Sun One Web Server
• Administering and maintaining IBM WebSphere Portal Server 6.x in various environments including INT, QA and PROD in a clustered environment.

• Responsible for Installation of saltStack on both Linux and Win devises.
• Installed the fix patches using the Centralized Installation Manager(CIM).
• Identifying available patches or threats

• Determining Process Relationships to Other Processes, Define Process Policies, Standards, and Conceptual Models, Monitor Change, Authorize Change, Assign Change for Implementation.
• Collecting Change Assessment Results and Issues, Reject Change, Ready and Present Change Authorization Package.
• Prepares the Work Distribution for all the change managers for the account.
• Manages the escalations and participates in ISBA (Improve successes rate business application Changes) meetings.

Determining Process Relationships to Other Processes, Define Process Policies, Standards, and Conceptual Models, Monitor Change, Authorize Change, Assign Change for Implementation.