Umesh Chauhan
Customer Service
Ahmedabad
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Successful Customer Service with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Executive
Gj Tech Solutions Pvt Ltd.
Ahmedabad
02.2021 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Evaluated interactions between associates and customers to assess personnel performance.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Informed customers of upcoming promotions and deals to boost sales.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Described product and service details to customers to provide information on benefits and advantages.
Client Service Coordinator
Irish spectra pvt ltd.
Ahmedabad
02.2019 - 01.2021
- Developed customer service improvement initiatives to decrease customer wait times.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
CSR
Tech Mahindra
Ahmedabad
05.2018 - 09.2018
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
CSR
Aegis Limited
Ahmedabad
02.2017 - 04.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Commerce - Accounting And Finance
Gujarat University
Ahmedabad 06.2015 - 03.2022
Skills
Issue escalation
undefinedTimeline
Customer Service Executive
Gj Tech Solutions Pvt Ltd.
02.2021 - Current
Client Service Coordinator
Irish spectra pvt ltd.
02.2019 - 01.2021
CSR
Tech Mahindra
05.2018 - 09.2018
CSR
Aegis Limited
02.2017 - 04.2018
Bachelor of Commerce - Accounting And Finance
Gujarat University
06.2015 - 03.2022
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