Riding a bike for long drive
Umesh Gayakwad
IT-Team Lead
Aurangabad,India
Summary
Zeal to build a career with leading corporate of hi-tech environment, that offers challenging & quality work providing opportunities for growth & enhancement of my existing skill set. Specific areas of interest include Hardware and Networking as a IT Professional.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work History
IT-Team Lead
Lupin Pharmaceutical Ltd.
Aurangabad, Maharashtra
12.2017 - Current
- User Management of Multiple Scada and Standalone Application like Zenon, Jekson, Vijio Citect, WTVS, Tiamo, Labsolution, Chromeleon, Foss, Spraytec, QAMS, Elog, TLC, ACG, WND, Electrolab, IR, Polmon etc.
- Providing Data Access in application as per request.
- User Application like office 7, 13, 16, Proplus office, my365, outlook configurations, Workflow, SAP, Lotus Notes, Skype, Go to meeting, Microsoft team's etc.
- Configure VC rooms by Cisco system.
- Knowledge of IIS, Citrix, Virtualization, FTP & Mailing Software.
- Remote support Application Msra, VNC, Team viewer, Ammay admin, Anydesk, Bomgar. Installation of I/O PORT, Crimping.
- Troubleshooting & Installation of Desktop/Laptop/Industrial System/ IPC OS/Hardware Issue. Responsibility of user management (Addition, Deletion, Modify, Lock users).
- Installation & configuration Avaya IP phones. Troubleshooting & Configure Data logic, Honeywell, Barcode, Flatbed Scanners etc.
- Maintaining IT Assets through Asset Management Tools.
- Maintaining Instrument Backup logs daily, monthly, yearly.
- Maintaining Yearly Restoration, Archival activity.
- Maintaining RCA, Incident, Request Logbooks.
- Maintaining Past & Current work documents.
- Performing routine audits of systems and software.
- Installation of data servers with coordination Dell Engineer also configure data server drives for data segregation as per DIV wise.
- Performing backup Tape activity Monthly, Weekly, and yearly. also taking clone backup of standalone servers. Verifying weekly antivirus server for client updating status.
- Installation of Switches, Routers with coordination of Network team.
- Maintain daily, weekly backup logs of standalone and online server as per GMP compliance.
- Maintain monthly backup data of manual with logs as per GMP compliance.
- Managing engineer role and responsibilities as per weekly schedule.
- Managing Tickets through ticketing tool of users calls.
- Technical point of escalation to the first line and second line teams; resolving customer issues, working in collaboration with partners across the business, as required.
- Handling batch production jobs failures to meet the SLA on time.
- Interacting with Hardware/AMC Vendors Replacement of failed Devices such as Hard Disks, RAM Modules.
- Ability to provide technical direction and coordination to the resolver groups involved while participating in the Change Control Board and Change Control Process.
- Experience on SCCM/System Center Configuration Manager along with integration experience with AD/Active Directory and Virtualization: VMware, Hyper-V.
- Proven expertise to respond to all systems alerts - error indicators, error messages, failures, and peripheral malfunctions.
- Validated expertise to create and manage user groups, renaming groups, deleting groups.
- Communicate the business impact of major incidents and prioritize based on business impact to the client.
IT-Executive
Infodart Technologies Ltd.
Aurangabad, Mahashatra
05.2016 - 08.2017
- Troubleshooting & Installation user Application like office 7, 13, 16, Proplus office, my365, outlook configurations, Workflow, SAP, Lotus Notes, Skype, Go to meeting, Microsoft team's etc.
- Remote support Application Msra, Vnc, Team viewer, Ammay admin, Anydesk, Bomgar.
- Installation of Windows XP, 7, 8, 10 or essential Software Troubleshooting & Installation of Desktop/Laptop/Industrial System. Modem Installation Connectivity or Act / DE Act issues.
- Provide step-by-step technical help, both written and verbal. Installation Wi-Fi Routers, Access Point, Devices & Configure.
- Resolve Domain users' issue like temp profile, trust relation, network concurrent issue.
- Troubleshooting & Installation of LaserJet, Network, Usb, Parallel, Color Printers etc.
- Installation of network rack, cabling, servers, switches & access points.
- Maintaining IT Assets through Asset Management Tools.
- Performed Installation, configuration, migration, upgrading and maintenance of Desktop, Laptop, software and related peripherals.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
IT-System Engineer
Goodyear South Asia Tires Pvt.Ltd
Auarangabad, Maharashtra
05.2014 - 11.2015
- Provided preventive maintenance for servers, storage equipment and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided outstanding helpdesk service and support to customers.
- Installation of Windows XP, 7, 8, 10 or essential Software.
- Installation and troubleshoot of industrial system like IPC, Hmi, Plc etc.
- Troubleshooting & Installation of Desktop/Laptop/Industrial System/ IPC OS/Hardware Issue thin client configuration.
- Responsibility of user management (Addition, Deletion, Modify, Lock users).
- Knowledge and experience of Active Directory, DNS, DHCP, Group Policy Configuration.
- Problems, network setting for LAN, Wan, TCP/IP and Internet setup.
- Installation of I/O PORT, Crimping.
- Installation Wi-Fi Routers, Access Point, Devices & Configure Working on Various Pharmaceutical instrument devices.
- Modem Installation Connectivity or Act / DE Act issues.
- Working on request management, incident management, and problem management.
- Working on instrument, IPC backup and restoration activity.
- Managing also instrument and user's system up gradation and troubleshooting.
- Ability to provide step-by-step technical help, both written and verbal.
- Applying operating system updates, patches, and configuration changes.
- Resolve Domain users' issue like temp profile, trust relation, network concurrent issue.nstallation switches configuration I/O port marking.
- Installation of network rack, cabling, servers, switches & access points.
- Installation & configuration Avaya IP phones.Monitor Client satisfaction and closely monitor service level.
- Resolve technical issues of projects and explorer alternate designs Troubleshooting & Configure Data logic, Honeywell, Barcode, Flatbed Scanners etc.
- Troubleshooting & Installation of LaserJet, Network, Usb, Parallel, Color Printers etc.Installation & Troubleshooting HP Thin client, Printronix, Zebra, Honeywell Network or USB Printer.
- Troubleshooting on Dot Matrix Printer like Epson, web, TVS etc.
- Troubleshooting on Laser jet Printer 1022, 1020, 3015, Konica etc.
- Installation Wi-Fi-Router, Switches, Installation& Troubleshooting on Network Problems.
- Facilitated implementation through needs assessment, systems analysis and design, installation and implementation and issue analysis, troubleshooting and resolution.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Technical Voice Support
Aditya Birla Minacs Ltd
Aurangabad, Maharashtra
05.2012 - 12.2012
- Providing support for mobile, tablet and Iphone configuration on calls.
- Modem Installation Connectivity or Act / DE Act issues.
- Providing support for network and data connectivity issue.
- Resolved problems, improved operations and provided exceptional service.
- Served customers in a friendly, efficient manner following outlined steps of service.
IT Service Engineer
V Technologies Pvt.Ltd
Pune, Maharashtra
12.2010 - 05.2011
- Installation of Windows XP, 7, 8, 10 or essential Software.
- Problems, network setting for LAN, Wan, TCP/IP and Internet setup.
- Installation of I/O PORT, Crimping.
- Troubleshooting on Dot Matrix Printer like Epson, web, TVS etc.
- Troubleshooting on Laser jet Printer 1022, 1020, 3015.
- User Application like office 7, outlook configurations.
- Troubleshooting & Installation of LaserJet, Network, Usb, Parallel, Color Printers etc.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Education
MBA - IT
Aditya Engineering Collage
Beed 09.2017 - 07.2020
Associate of Arts - Commerce
Shri Asaramji Bhandwaldar Arts, Commerce & Science
Aurangabad 07.2011 - 07.2014
12th High School -
Shivaji High School
Chikhli 03.2008 - 03.2009
10th Class -
Shivaji High School
Chikhli 03.2006 - 03.2007
Skills
Jetking Certified Computer Hardware and Networking Engineer also Completed Mobile Hardware and Software Certification Handling Multiple SCADA Application, Handling SQL based Application backup and restoration, Server Installation coordination with dell, HP Managing Data server drives for data segregation, Installation of manageable switches, routers and so on, Independent and self-motivated, Committed to deadlines and schedules, Sincere and hard working with a high level of integrity, Strong conceptual and logical skills, Transparent and good team player
Interests
Playing Bad Minton, Reading Books, Listening Hindi/Marathi songs.
Playing bad minton in free time at home also reading books of computer technologies also real like to listening songs hindi or marthi on bike riding for long drive.
Timeline
IT-Team Lead
Lupin Pharmaceutical Ltd.
12.2017 - Current
MBA - IT
Aditya Engineering Collage
09.2017 - 07.2020
IT-Executive
Infodart Technologies Ltd.
05.2016 - 08.2017
IT-System Engineer
Goodyear South Asia Tires Pvt.Ltd
05.2014 - 11.2015
Technical Voice Support
Aditya Birla Minacs Ltd
05.2012 - 12.2012
Associate of Arts - Commerce
Shri Asaramji Bhandwaldar Arts, Commerce & Science
07.2011 - 07.2014
IT Service Engineer
V Technologies Pvt.Ltd
12.2010 - 05.2011
12th High School -
Shivaji High School
03.2008 - 03.2009
10th Class -
Shivaji High School
03.2006 - 03.2007
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