Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
UMESH KUMAR

UMESH KUMAR

Bengaluru

Summary

Experienced Supply Chain Professional with more than 5 years of experience in Supply Chain and Logistics industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

6
6
years of professional experience

Work History

Dark Store Manager

Zepto
Bengaluru
04.2022 - Current
  • Seamlessly launched new store and lead store operations as per the expansion plan.
  • Successfully handled 3 stores with all metrics under control - Delivery ETA being no.1 in PAN India for the company.
  • Successfully implemented Kaizen tools to counter space issues of the stores to improve packer productivity.
  • Leading all aspects of dark store operations including but not limited to inbound, inventory, outbound, manpower planning, rostering, training and employee engagement.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Drive metrics to improve efficiency including inventory replenishment, managing overstock inventory and operational processes.
  • Lead and executing the dark store capacity planning with respect to infrastructure and manpower.

Instock Lead

Udaan
Bengaluru
05.2021 - 03.2022
  • Inventory availability: determining availability of metrics for the Category City-Brand-SKU level wrt SKU norms & giving insights to replenishment teams for any gaps with short term/long term solve.
  • Manage inventory availability and inventory health including improved in-stock, turns, vendor operational improvement (efficiency, fill rates, lead time) and forecasting.
  • Integrate key instock metrics with broader business metrics to deliver optimal customer experience.
  • Acting as key point of contact between retail, supply chain and vendors.
  • Responsible for defining operational strategy & manage day to day operational relationships with vendors and distributor partners, including product life cycle management, expanding selection and optimizing sourcing recommendations/decisions.
  • Drive metrics to improve efficiency including inventory replenishment, managing overstock inventory and operational processes.
  • Maintain vendor relationships and work on vendor performance inventory through daily communications, training sessions, investigating deliveries etc.

Senior Executive Operations

Flipkart Internet India Pvt Ltd
Bengaluru
05.2021 - 10.2021
  • Acting as key point of contact between retail, supply chain and vendors.
  • Managing Master Data and Article master.
  • Own and maintain data files with a high level of accuracy and communicate updates and changes to merchandisers and buyers.
  • Assisting buyers and promotion team for updating offers and promotion in website and stores.
  • Helping in cost updation, margin updation etc. in coordination with vendors and buyers.
  • Coordinating with vendors and store for smooth return of damaged and expired materials.
  • Assisting buyers with data updation for accurate PO placements.
  • Timely follow-up with vendors for right appointments and ensuring right inwards

SCM Lead

Cattleya Technosys Pvt Ltd
Bengaluru
07.2019 - 04.2021
  • Develop and maintain accurate overview of key department areas such as stock, inventory levels, warehouse capacity, and vendor performance.
  • Work with various stakeholders, ensuring business requirements are captured and met.
  • Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
  • Perform root-cause analysis in any areas of significant failures (e.g., stock-in %, high backlog, overstock inventory, vendor delays, material failure analysis) in a timely manner.
  • Plan and implement supply chain optimization processes (e.g., Warehouse Ops, Route Planning, Inventory Control/Management)
  • Ensuring process/system improvements within Supply Chain and contributing to monthly reviews/ reporting.
  • Negotiated prices and terms with suppliers, vendors or freight forwarders.

Team Leader Operations

Flipkart Internet India Pvt Ltd
Kochi
08.2017 - 02.2019
  • Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
  • Controlling inventory level by conducting physical counts and reconciling with data storage system.
  • Ensuring compliance with health and safety legislation.
  • Ensure good performance of Delivery Hubs on timely deliveries, pick-ups, process compliance and system updates.
  • Ensure efficiency improvements and contingency management by innovative solutions such as delivery route assignment, rotation of Field Executives.
  • Analyze order volumes and other available information to ensure uniform allocation of load to Field Executives.
  • Liaise with transport team for on time in-bound and out-bound shipments.
  • Recruiting and training of warehouse personnel.
  • Resolve personnel or system issues with help from other team membersto ensure smooth operations.

Education

Executive Post Graduate - General Management

Indian Institute of Management, Trichy (IIMT), Trichy
01.2021

MBA - Logistics & Supply Chain Management

Bharathiar University
01.2016

Diploma - Logistics Management

Confederation of Indian Industries – CII
01.2016

B.Com - Cooperation

University of Calicut
01.2013

Skills

  • Logistics & Supply Chain Management
  • Inventory Control
  • Vendor Management
  • Microsoft Excel
  • Tally ERP9
  • SAP(MM) & SAP(MDM)

Accomplishments

  • Won Zepto Aces award for best employee in January,2023 for improving DH’s overall breach%, O2A, defects, RTO and NPS
  • Won Zepto Aces award for best employee in September, 2022 for bringing down the defect % of the dark store and improving customer experiences.
  • Won ‘BEST TEAM LEADER’ award with Flipkart during May Sales, 2018.
  • Attained most number of customer good feedback for a delivery hub in entire South India during Freedom Sales, Aug, 2018.

Languages

English, Hindi, Tamil, Malayalam
First Language

Timeline

Dark Store Manager - Zepto
04.2022 - Current
Instock Lead - Udaan
05.2021 - 03.2022
Senior Executive Operations - Flipkart Internet India Pvt Ltd
05.2021 - 10.2021
SCM Lead - Cattleya Technosys Pvt Ltd
07.2019 - 04.2021
Team Leader Operations - Flipkart Internet India Pvt Ltd
08.2017 - 02.2019
Indian Institute of Management, Trichy (IIMT) - Executive Post Graduate, General Management
Bharathiar University - MBA, Logistics & Supply Chain Management
Confederation of Indian Industries – CII - Diploma, Logistics Management
University of Calicut - B.Com, Cooperation
UMESH KUMAR