Umesh Kumar
Delhi
Summary
I want to be in an Organization, where I can contribute ,learn and build my caliber .Where I can put my potential and play an important role in development in the Organization. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Team Leader
TELEPERFORMANCE GLOBAL SERVICE PVT LTD
NOIDA
12.2023 - Current
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Delegated daily tasks to team members to optimize group productivity.
- Completed daily quality assurance duties to provide feedback for improvements.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Team Leader
MYMONEYMANTRA PVT LTD
NOIDA
07.2023 - 12.2023
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Assign tasks and establish deadlines.
- Identified areas for development and delivered targeted coaching.
Relationship Manager
TELE PERFORMANCE GLOBAL SERVICE PVT LTD
NOIDA
05.2022 - 06.2023
- Established strong relationships with clients through regular, personalized communication.
- Managing channel sales with company partners.
- Maintaining positive business relationships to ensure future sales.
- Worked with customer service to handle escalated customer issues.
Marketing Coordinator
HDB FINANCE PVT LTD
DELHI
05.2019 - 05.2020
- Oversee sales operations with company partners.
- Credit Management.
- Tracked payment statuses for partners.
Sales Coordinator
SPECTRUM
DELHI
01.2018 - 04.2019
- Collaborated with Spectrum to drive field sales.
- Conducted regular visits to client sites.
- Conducted thorough research of local markets to identify potential leads for sales team follow-up.
Education
MBA -
Sikkim Manipal University
01.2017
BSC -
DR. Bhimrao Ambedkar University
01.2014
12TH -
UP BOARD
01.2011
10TH -
UP BOARD
01.2007
Skills
- Leadership
- Teamwork
- Management Skills
- Mentoring
- Performance improvement
- Team building
Accomplishments
- Top Contributor In Life Insurance, 06/01/22 - 09/30/22
Hobbies and Interests
Travelling
Languages
- Hindi
- English
Timeline
Team Leader
TELEPERFORMANCE GLOBAL SERVICE PVT LTD
12.2023 - Current
Team Leader
MYMONEYMANTRA PVT LTD
07.2023 - 12.2023
Relationship Manager
TELE PERFORMANCE GLOBAL SERVICE PVT LTD
05.2022 - 06.2023
Marketing Coordinator
HDB FINANCE PVT LTD
05.2019 - 05.2020
Sales Coordinator
SPECTRUM
01.2018 - 04.2019
MBA -
Sikkim Manipal University
BSC -
DR. Bhimrao Ambedkar University
12TH -
UP BOARD
10TH -
UP BOARD
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