Umesh Kumar
Ghaziabad
Summary
Dynamic Senior Medical Transcriptionist with proven expertise at Dharamshila Narayana Superspeciality Hospital, excelling in team leadership and process optimization. Adept at enhancing patient care coordination and ensuring compliance with HIPAA regulations, I consistently deliver high-quality reports while fostering a culture of customer service excellence.
Overview
13
13
years of professional experience
Work History
Senior Medical Transcriptionist
Dharamshila Narayana Superspeciality Hospital
Vashundhara Enclave
06.2019 - Current
- Managed a team of 18 individuals within radiology department, ensuring operational efficiency.
- Preparing the duty roster for all medical transcriptionists.
- Managing the front office in the absence of the front office executive.
- Coordinating with the interventional radiologist for the interventional procedure appointments.
- Coordinating with the CATH Lab for the interventional procedure.
- Delegating responsibilities and supervising business operations.
- Resolving conflicts or complaints from customers and employees.
- Generated detailed monthly reports on completed transcription assignments.
- Collaborated with physicians and healthcare professionals to resolve discrepancies in medical records.
- Ensuring staff members follow company policies and procedures.
- Managing day-to-day operations.
- Working on patient conversions.
Senior Medical Transcriptionist
IOSPL (FORTIS HOSPITAL)
NOIDA
04.2012 - 05.2019
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Prepare the TPA and others' panel (i.e., ECHS, DGHS, CGHS, and other TPAs) later for approval and permission.
- Maintained the records of patient chemotherapy and radiotherapy.
- Assure the availability of day care and chemo medicine for the patients.
- Given patient appointment online as well as offline mode.
- Coordinating effectively between higher management and the center.
- Generating reports to track and assess performance metrics.
Education
MBA - PROFESSIONAL CERTIFICATE IN HOSPITAL MANAGEMENT
IIM
BANGALORE07-2024
Bachelor of Arts -
IGNOU
NEW DELHI06-2012
Skills
- Healthcare management
- Patient care coordination
- Team leadership
- Conflict resolution
- Process optimization
- Customer service excellence
- Report generation
- Typing proficiency
- Patient confidentiality
- Medical transcription
- Customer satisfaction strategies
- Patient-centered care
- Deadline orientation
Timeline
Senior Medical Transcriptionist
Dharamshila Narayana Superspeciality Hospital
06.2019 - Current
Senior Medical Transcriptionist
IOSPL (FORTIS HOSPITAL)
04.2012 - 05.2019
MBA - PROFESSIONAL CERTIFICATE IN HOSPITAL MANAGEMENT
IIM
Bachelor of Arts -
IGNOU
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