Umesh Chand

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.

. X-Ray screening ofHigh value shipment, Tempered articles, untraceable shipments to identify the

package content without opening it and scanning company-stores before sending out of facility to

avoid unwanted losses.. Drive theprocess bywhich compliance with all losspreventionprogram standards is attained.

. Identify, develop and implement additional loss prevention programs, Perform interior and exterior

audits ofthe centers and off-site facilities.

. Frequently training to CCTV staffand Xray operators. Possess good knowledge of installation,

maintenance and operating ofNVR/DVR and Camera

. Encourage and promote loss preventionwithin theworkforce using integrity and ethical methods

in B2C, B2B and well as COD collection from Self and 3PLpartner centers.

. Work and travel as required for Audit, Investigation and legal coordination with various law

enforcement agencies Etc.

. Support operations to achieve speedwith safety and Security

. Transport safety security for vehicles and packages & Design processes workflow in centers for

loss minimization

. Handling ofmultiple various agencies (Vendors staff, payments, manpower, Liasioning )

Frequently Training to vendor staff.

. EffectiveutilizationofCCTV Control Room and Time bound Incident Investigation closure.

. Carryout detailed investigation ofsecuritybreaches for compliance

. Preparation and continuation ofvarious reports ofDepartment

• Conducted regular performance reviews of staff members to identify areas for improvement
• Handled complaints from customers by empathetically listening, recording details, and offering

solutions.

• Maintained a safe working environment by enforcing safety regulations
• Monitored inventory levels and placed new orders for merchandise to keep supplies well

stocked.

Delegated work to staff, setting priorities and goals.

• Maintained accurate records of all transactions, stock levels, and employee performance

metrics.

• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environmen