Umesh Joshi
Pune
Summary
With background in building and maintaining client relationships, I bring strong communication and negotiation skills. My ability to understand client needs and deliver tailored solutions has consistently resulted in satisfied customers and long-term partnerships. Highly adaptable and quick to learn, I excel in collaborative environments and am driven to achieve team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Sales Consultant
Konica Minolta Business Solutions India Pvt Ltd
West Region
02.2022 - Current
- Fostered long-term relationships with enterprise clients to understand their business needs and provide tailored solutions.
- Utilised CRM systems to track sales activities, monitor client engagements, and analyse performance data for informed decision-making.
- Managed a portfolio of high-value accounts, consistently exceeding sales targets and driving year-on-year growth.
- Collaborated with cross-functional teams to develop bespoke proposals that addressed specific customer challenges.
- Developed and executed strategic sales plans to penetrate new markets and achieve target sales figures.
- Spearheaded the introduction of new products to the market, coordinating launch activities and ensuring alignment with overall business objectives.
- Cultivated a culture of excellence within the sales team, setting high standards and leading by example to motivate and inspire team members.
- Provided expert advice on complex sales issues, contributing to the continuous improvement of sales processes and techniques.
- Analysed competitor activities and developed counter-strategies to maintain competitive advantage and market share.
- Established robust communication channels with clients, ensuring clear and consistent updates on project progress and deliverables.
- Organised and participated in industry events and conferences to network with potential clients and promote company services.
- Monitored sales performance metrics, identifying areas for improvement and implementing corrective actions to meet and exceed sales goals.
- Conducted comprehensive market research to identify emerging trends and adjust sales strategies accordingly.
- Streamlined sales operations by introducing efficient tools and processes, reducing time-to-close and improving team productivity.
- Negotiated favourable terms with suppliers and partners to ensure cost-effectiveness without compromising on quality.
- Led negotiations with senior-level executives, securing lucrative contracts and maximising revenue opportunities.
- Pioneered the adoption of innovative sales technologies to enhance customer engagement and streamline the sales process.
- Delivered persuasive presentations to key decision-makers, effectively communicating product value and benefits.
- Developed and maintained strategic relationships with key accounts to maximise revenue and client satisfaction.
- Managed a portfolio of accounts, regularly reviewing performance against targets and taking corrective action when necessary.
- Implemented targeted sales strategies tailored to individual client needs, enhancing product uptake.
- Maintained an up-to-date knowledge of industry trends, products, and regulatory compliance to advise clients accurately.
- Advocated for clients within the organisation, ensuring their feedback was heard and acted upon to improve product offerings.
- Customised product offerings to meet the specific requirements of key clients, enhancing client satisfaction and loyalty.
- Streamlined sales processes and implemented best practices to improve efficiency and effectiveness.
- Managed a portfolio of high-value clients, ensuring consistent delivery of sales targets and objectives.
- Developed tailored sales strategies for major clients, enhancing product penetration and revenue growth.
- Met with key decision makers to present company's solutions for client's key needs and criteria.
- Built and coordinated agent support by providing training in merchandising, marketing strategies and execution.
- Established strategic relationships with key accounts to drive commitment to company products and increase revenue.
- Facilitated product demonstrations and presentations, showcasing features and benefits to influence purchasing decisions.
- Implemented and maintained fair product pricing to capture and retain market share.
- Leveraged CRM data to send targeted emails designed to increase sales.
Technical Pre-Sales Manager
Kairee Systems Pvt. Ltd
Pune
02.2014 - 02.2022
- Performing the research & identifying new prospects; establishing & maintaining existing relationship with clients
- Providing pre-sales technical assistance and preparing weekly reports to management with sales forecast & pipeline projects
- Collaborating with the key accounts & potential key accounts
- Guiding & supporting junior team members to meet individual sales targets
- Coordinating with the Technical Architects for preparing appropriate response to RFP documents and acting as a single point of contact for many Complex RFIs & RFPs
- Ensuring the achievement of the business plans also designing and implementing complex yet workable business strategy which concentrates on augmenting the revenue
- Supervising client relationship management across all stages, escalating customer grievances to the appropriate role-, for resolution
- Evolving competency among the team members; managed appraisal process across the levels
- Administering the Sales and P&L and devising complex sales strategies (as per organizational vision & mission), developing new market segments which concentrate on augmenting the revenue & achieving top-line and bottom-line profitability
- Turning around business and enhancing the value of business through process improvements focused on sales & best practice identification and implementation
- Establishing & executing high-level strategies, making high stakes decisions & combating mission-critical business challenges
- Generating strategic tie-ups and alliances with clients and adding value to the business
- Conducting competitor analysis in order to keep track of competitor moves and monitoring the market share of key products and competitor products
- Planning, developing & implementing actions in order to acquire key accounts and providing strategic direction to them
- Working in close coordination with the Sales Departments and devising pricing strategies to maximize profits & market share while balancing customer satisfaction
- Building & maintaining strong business relations with the client, analysing their business needs and coordinating the marketing projects right from scratch to finish
- Participating in operations meetings, presenting views of the Sales Team & addressing to the queries of other departments
- Leading departmental meetings in order to monitor the progress of the activities, driving initiatives as per the regions
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Spearheaded community engagement initiatives, enhancing company reputation locally.
- Analysed market trends to inform strategic planning, leading to a 12% increase in market share.
- Orchestrated the launch of three major projects, delivering each under budget and ahead of schedule.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
- Drove sales growth of 18% in one financial year by implementing innovative marketing strategies.
Project Consultant
Aryan Imaging & Business Consultants Pvt. Ltd
02.2009 - 02.2014
- Administered the market research & market analysis; performed PoC's for available solutions
- Provided appropriate solutions and rendered value addition to existing process
- Generated Lead and timely consulted with client for feedback& appropriate requirements
- Formatted timeline and prepared MIS reports
Key Account Manager
Vodafone Essar Cellular Ltd
Pune
07.2007 - 02.2009
Customer Service Associate
Hutch Shop •Former BPL
11.2004 - 06.2007
Education
Online Certificate - Product Management: Building a Product Strategy
01.2021
Scrum Master -
LinkedIn
01.2020
Online Certificate - RPA, AI, and Cognitive Tech for Leaders
LinkedIn
01.2020
Online Certificate - Design Thinking: Understanding the Process
LinkedIn
01.2020
B.Sc - Chemistry
Abasaheb Garware College
Pune01.2004
Skills
- CXO Engagements
- Collaboration with SI/ISV's
- Stake-Holder Mapping
- Key Account Management
- Value proposition crafting
- Competitor research
- Sales funnel creation
- Strategic planning
- Profit margin optimization
- Product knowledge
- Channel development
- Technical product understanding
- Customer orientation
- Territory management
- Sales forecasting
- Relationship building
- Client nurturing
- Customer relationship building
- Sales closing techniques
- Customer engagement and interaction
- Motivated self-starter
Custom Section
West India, Mumbai, Very Mobile - Can cater multiple territories for project success.
Additional Competencies
- RFP/RFI responses
- Key Account Management
- Multiple & Simultaneous prospects handling
- Cross selling
- Market analysis
- Prospecting
- Customer relations
- Customer assistance
Languages
English
Hindi
Marathi
Certification
- New Tech certifications such as Design Thinking, RPA,AI Design Thinking.
Timeline
Technical Sales Consultant
Konica Minolta Business Solutions India Pvt Ltd
02.2022 - Current
Technical Pre-Sales Manager
Kairee Systems Pvt. Ltd
02.2014 - 02.2022
Project Consultant
Aryan Imaging & Business Consultants Pvt. Ltd
02.2009 - 02.2014
Key Account Manager
Vodafone Essar Cellular Ltd
07.2007 - 02.2009
Customer Service Associate
Hutch Shop •Former BPL
11.2004 - 06.2007
Online Certificate - Product Management: Building a Product Strategy
Scrum Master -
LinkedIn
Online Certificate - RPA, AI, and Cognitive Tech for Leaders
LinkedIn
Online Certificate - Design Thinking: Understanding the Process
LinkedIn
B.Sc - Chemistry
Abasaheb Garware College