Umesh Krishna
The Nilgiris
Summary
Dedicated Client Service Executive with extensive experience in account management and client relations. Proven ability to address inquiries, resolve issues, and deliver comprehensive support through strong negotiation and influencing skills. Demonstrates exceptional capability in setting and achieving both qualitative and quantitative targets, as well as conducting in-depth account reviews to ensure client satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Client Service Executive
Infognana Solutions
Coimbatore
04.2024 - Current
- Responds promptly to guest and host inquiries via live chat for both short-term and long-term rentals
- Assists with reservations, modifications, cancellations, and check-in/check-out processes
- Provides accurate and detailed information about property features, availability, and policies
- Troubleshot issues during stays, including access, amenities, and service concerns
- Handles guest and host complaints with professionalism, escalating when necessary
- Maintains a courteous, solution-oriented, and empathetic communication style
- Ensures efficient, timely, and clear responses to enhance user satisfaction
- Accurately documents all interactions for quality control and future reference
Associate - Customer Support
Technosoft Global services
Coimbatore
09.2023 - 02.2024
- A dedicated and customer-focused professional with strong communication and problem-solving skills, specializing in providing exceptional support within the insurance industry.
- Experienced in assisting clients with policy inquiries, claims processing, billing concerns, and coverage explanations.
- Proficient in handling sensitive information with confidentiality and accuracy while ensuring compliance with industry regulations. Committed to delivering timely and empathetic service to enhance customer satisfaction and build long-term trust.
Business Development Executive
G2 Technology Solutions India Pvt ltd
Coimbatore
09.2022 - 06.2023
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Established strong relationships with key decision makers within client organizations.
- Collaborated with sales team members to identify target markets and develop sales strategies.
Education
MBA - Management
Bharathiar University
Coimbatore11-2018
Bachelor of Science - Hotel Management
Hindustan College of Arts And Science
Coimbatore04-2015
High School Diploma -
Ordnance Factory Higher Secondary School
Chanda, Chandrapur04-2012
GED -
Green Valley Matriculation Higher Secondary School
Kotagiri04-2010
Skills
- Customer service
- Reservation management
- Issue resolution
- Client communication
- Relationship building
- Sales strategies
- Conflict management
- CRM software
- Team collaboration
- Adaptable communication
- Problem-solving abilities
- Teamwork and collaboration
Accomplishments
Recognized as the Most Valuable Resource for the period of October to December 2024, in acknowledgment of exceptional performance, dedication to client service, and valuable contributions to team success.
Languages
Kota
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Client Service Executive
Infognana Solutions
04.2024 - Current
Associate - Customer Support
Technosoft Global services
09.2023 - 02.2024
Business Development Executive
G2 Technology Solutions India Pvt ltd
09.2022 - 06.2023
MBA - Management
Bharathiar University
Bachelor of Science - Hotel Management
Hindustan College of Arts And Science
High School Diploma -
Ordnance Factory Higher Secondary School
GED -
Green Valley Matriculation Higher Secondary School
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