Kriti Bhalla
Gurgaon
Summary
Driven by a passion for enhancing organizational effectiveness, I spearheaded talent management strategies at Antara, Max Group Company, achieving a landmark goal of aiming for 30% women in executive roles by 2025. My expertise in team management and talent development, coupled with a knack for driving diversity and inclusion, underscores my ability to elevate workplace dynamics and foster a culture of growth and innovation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Talent Management
Antara, Max Group Company
Gurgaon
07.2020 - Current
- Develop talent strategy for Antara to understand the current and future needs of the business
- Conduct organization talent reviews focusing on calibrating talent using the Korn Ferry 9-Box, succession planning for Director and above roles, Risk -Impact Assessment and risk mitigation planning
- Design programs to improve leadership effectiveness and build avenues for top talent engagement and visibility
- Develop success profiles for critical roles and identify development programs that align with the organization’s strategy
- Facilitate Mentoring and Sponsorship programs for target populations like Women Leaders, HIPOs and Early Career professionals
- Work with learning Partners and HRBPs to develop business-specific learning journeys across all cadres
- Ideation and design programs for different personas
- Facilitate learning interventions across the organization for New Leaders and Seasoned Leaders working with new teams to accelerate their productivity as a team
- Partner with Business Leaders and HR leaders in organization transformation initiatives like restructuring for delivering higher margins and growth
- Manage workplace engagement surveys and prepare for external recognitions like GPTW, Saramount Diversity Awards etc
- To create an external brand to attract best talent from the market
- Use employee surveys insights to create an action plan and improve our internal employee experience
- Led India Inclusion Council for two years and now facilitating initiatives to create a culture of Diversity and Inclusion at Antara
- Run Diversity Talent Board with an objective of having 30% of women executive leaders by 2025
- Collaborate with the HR team to drive inclusion culture across organizations
- Ensuring D&I is embedded across different talent processes and decisions in HR
Senior HR Business Partner for India Commercial
Max Skill First
Gurgaon
08.2017 - 06.2021
- Company Overview: Max Healthcare Institute Limited is an Indian integrated healthcare provider
- Max Healthcare owns and operates healthcare facilities across Delhi National Capital Region, as well as one hospital each in Mohali, Bathinda and Dehradun
- Responsible for Onboarding to Exit life cycle of an Employee Experience
- Strategic Partners for leaders to guide them on talent management, engagement and development
- Facilitate Talent Review and Planning discussion for an organization to drive talent actions for development, succession planning for critical roles and Performance management
- Designing and facilitating the development and engagement plans for HIPO talent, ensuring a continuous pipeline for the leadership talent pool
- Led restructuring, merger, and acquisition as per prevailing business strategy to improve productivity and organizational effectiveness
- Created 5-year Engagement roadmap– moving beyond the survey toward a winning culture
- Partnered with business leaders to manage people cost and strategize P&L execution for their respective business
- Collaborate with country and global stakeholders to drive key HR processes and talent decisions
- Employee advocate for HR Policies, Inclusion and fairness in talent decisions
- Coaching and guiding team on their development and driving high-quality process
- Max Healthcare Institute Limited is an Indian integrated healthcare provider
- Max Healthcare owns and operates healthcare facilities across Delhi National Capital Region, as well as one hospital each in Mohali, Bathinda and Dehradun
Manager, Learning & Development
Max Healthcare
Gurgaon
07.2018 - 03.2020
- Company Overview: Max Healthcare Institute Limited is an Indian integrated healthcare provider
- Max Healthcare owns and operates healthcare facilities across Delhi National Capital Region, as well as one hospital each in Mohali, Bathinda and Dehradun
- Max Healthcare Institute Limited is an Indian integrated healthcare provider
- Max Healthcare owns and operates healthcare facilities across Delhi National Capital Region, as well as one hospital each in Mohali, Bathinda and Dehradun
Assistant Manager, Training
Interglobe Technologies
Gurgaon
04.2016 - 04.2017
- Company Overview: IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
- IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
Senior Trainer
Interglobe Technologies
Gurgaon
01.2015 - 03.2016
- Company Overview: IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
- IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
Voice & Accent Trainer
Interglobe Technologies
Gurgaon
01.2012 - 12.2014
- Company Overview: IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
- IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
Customer Service Executive
Interglobe Technologies
Gurgaon
10.2010 - 01.2012
- Company Overview: IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
- IGT Solutions, formerly known as Interglobe technologies, was founded in 1998 is 100% focused on the Travel and Hospitality industry and has more than 70 marquee customers globally
- With a workforce of over 11,000 travel experts, spread across 15 centers in 7 countries, IGT provides digital contact center services, domain driven travel technology and innovative digital services and solutions including Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services
Education
Master of Business Administration -
Swami Vivekanand Subharti University
Bachelors in Computer Application -
Manav Bharti University
Skills
- Talent management strategy
- Noncompliance management
- Team management
Certification
- Certified on Korn Ferry 360-degree report facilitation and development planning, Korn Ferry
- Certified Situational Leadership – II (SLII) facilitator, Certified by Ken Blanchard
- Distinguished Talent Management Professional, AHLC
- Certified in Training Excellence, Dalecarnegie
- Certified on Art and Science of Coaching, Navgati Leadership accredited by ICF, 2016
- Certified Practitioner for Behavior Event Interviews, Aon Hewitt, 2015
- Certificated on DISC - Personal Profile Analysis, Thomas Profile International, 2014
Awards
- 2022, Nominated in Global HR Excellence award for Leading and scaling BaxStart (New Hire Experience Analytics) Project from India to Global scale
- 2021, APAC Hero award for managing covid as part of Covid Task Force
- 2020, APAC Champion award for Designing and implementing BaxStart for India and APAC countries
- 2020, GM Appreciation Award for driving employee experience and Best Place to Work
- 2019, CEO Award for Baxter Culture Value Champion # Collaboration
- 2019, STAR Award for Functional Excellence by General Manager India
- 2018, Runner up for BRIGHT SPARKLE – Award for Best performing New Hires for the year
- 2016, One of the 2 recipients from APAC TA team to represent the University Relations program design at GM’s Global Head Quarters at Detroit, United States
Personal Information
Date of Birth: 07/13
Timeline
Talent Management
Antara, Max Group Company
07.2020 - Current
Manager, Learning & Development
Max Healthcare
07.2018 - 03.2020
Senior HR Business Partner for India Commercial
Max Skill First
08.2017 - 06.2021
Assistant Manager, Training
Interglobe Technologies
04.2016 - 04.2017
Senior Trainer
Interglobe Technologies
01.2015 - 03.2016
Voice & Accent Trainer
Interglobe Technologies
01.2012 - 12.2014
Customer Service Executive
Interglobe Technologies
10.2010 - 01.2012
Master of Business Administration -
Swami Vivekanand Subharti University
Bachelors in Computer Application -
Manav Bharti University
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