Umme Khatun
Pune
Summary
Detail-oriented digital marketing professional with expertise in CRM, sales support, lead generation, and campaign management. Proven ability to drive impactful marketing strategies through cross-functional experience in sales, operations, and social media management. Strong organizational and time management skills contribute to effective project execution. Seeking entry-level opportunities to enhance skills while supporting company growth.
Overview
8
8
years of professional experience
Work History
Senior Sales Executive
BNC MOTORS PVT.LTD
PUNE
02.2024 - Current
- Enhanced CRM records to track leads and dealer interactions efficiently.
- Led digital lead generation via social media, ensuring swift CRM follow-ups.
- Maintained precise customer data, coordinating documentation for dealer onboarding.
- Addressed support queries, collaborating with regional showrooms for seamless service.
- Crafted data-centric presentations for internal reviews to improve dealer communication.
- Collaboratively resolved intricate issues across departments to fulfill customer needs.
- Identified service process enhancements, recommending impactful changes.
- Mentored junior sales staff to elevate team performance and skills.
- Presented product demonstrations to clients, effectively showcasing features and benefits.
- Analyzed competitor offerings to refine pricing and positioning strategies.
- Facilitated cross-departmental meetings to align sales goals with business objectives.
- Developed strategic sales plans to boost revenue and market share.
- Managed a sales team by setting goals, providing guidance, and monitoring performance.
- Investigated customer complaints regarding product quality or service delivery.
- Negotiated contract terms, conditions, and pricing proficiently for sales agreements.
Sales Executive
Evtric Motors Pvt. Ltd.
Chakan, Pune
01.2022 - 07.2024
- Collaborated with marketing teams to develop and implement promotional strategies.
- Prepared tailored sales presentations for individual client requirements.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Utilized CRM software to track leads and manage accounts throughout sales cycles.
- Generated reports summarizing sales performance metrics for management review.
- Resolved customer complaints promptly while delivering exceptional service.
- Negotiated contracts and closed agreements to enhance profitability.
- Identified new business opportunities through market research and analysis.
- Scheduled and attended weekly appointments with clients.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Implemented sales plans for advertising by identifying and calling on prospects.
Sales Executive trainee
Sigma Engineered Solutions
Pune
07.2018 - 03.2021
- Analyzed company products, pricing strategies, and competitors to optimize market positioning.
- Studied customer behavior and market trends to guide strategic decisions.
- Developed lead generation, pitching, negotiation, and closing skills.
- Maintained customer database and updated CRM for precise record-keeping.
- Followed up with leads and customers to enhance engagement.
- Assisted in client meetings and presentations to effectively showcase offerings.
- Prepared quotations, proposals, and sales reports to support sales processes.
- Coordinated with production, dispatch, and accounts teams to ensure seamless operations.
Education
B.Tech - Mechanical Engineering
MAKAUT University
07-2020
Diploma - Mechanical Engineering
WBSCTE
WEST BENGAL07-2015
Skills
- Lead tracking and pipeline management
- Customer relationship management
- Effective communication
- Presentation skills
- Decision-making
- Cultural awareness
- Public speaking
- Remote office availability
- Customer relations
- CRM campaign execution and email automation
- Customer lifecycle management
- CRM reporting and analytics
- Problem-solving and critical thinking
- Adaptability and quick learning
- Collaboration and teamwork
- Microsoft Office Suite
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Marathi
Intermediate (B1)
B1
Hobbies
- Learning new sales and communication skills
- Reading business and self-development books
- Market research and trend analysis
- networking.
- Learning new skills
Timeline
Senior Sales Executive
BNC MOTORS PVT.LTD
02.2024 - Current
Sales Executive
Evtric Motors Pvt. Ltd.
01.2022 - 07.2024
Sales Executive trainee
Sigma Engineered Solutions
07.2018 - 03.2021
B.Tech - Mechanical Engineering
MAKAUT University
Diploma - Mechanical Engineering
WBSCTE