Unnati Bhandari
Mumbai
Summary
Results-driven professional with strong communication and networking abilities. Proven track record in customer success and operations management. Expertise in developing robust client relationships that drive revenue growth and enhance customer satisfaction through strategic planning and operational excellence.
Overview
15
15
years of professional experience
Work History
Senior Customer Success Manager
Palo Alto Networks ( Stratapps Solutions Pvt. Ltd. )
Remote
07.2023 - Current
- Oversee portfolio of enterprise and strategic accounts across diverse regions including US, ANZ, JAPAC to ensure long-term customer success and revenue growth
- Create and execute customer success plans (CSPs), enhancing adoption of Palo Alto Networks cybersecurity solutions and supporting customers in reaching business objectives
- Partner effectively with prominent brands including Deutsche Bank, Changi Airport, Dell Technologies, Coca-Cola to cultivate strategic alliances
- Collaborate with Sales, Engineering, Technical Support and Product Teams to ensure seamless onboarding, deployment and issue resolution.
- Assess account health and usage metrics to identify risks and opportunities for expansion
- Conduct kick off calls, training sessions and product walkthrough tailored to each customer's goals
- Actively engage customers to drive feature adoption and uncover insights that foster success
- Facilitate global client success initiatives through KPI implementation and governance
- Recognized as Employee of the Month in April 2024 for exemplary contributions
Senior Customer Success Manager
Simplilearn
Remote
06.2022 - 07.2023
- Developed and implemented customer success strategies to enhance satisfaction and drive revenue growth.
- Increased revenue by 120% through upselling and cross-selling initiatives.
- Resolved customer issues as primary point of contact, ensuring swift resolutions.
- Collected and analyzed data using Tableau and Excel to provide actionable insights.
- Collaborated with sales and product development teams to optimize customer experience.
- Led customer-facing meetings, including business reviews and account planning sessions.
- Identified opportunities for improving customer retention and satisfaction through targeted strategies.
Senior Key Account Manager
Mediaqart Technologies Pvt. Ltd.
Mumbai
05.2020 - 06.2022
- Oversaw end-to-end business processes from client onboarding to account management.
- Managed a portfolio of 50 enterprise and SMB accounts effectively.
- Liaised with clients to assess needs and deliver tailored digital solutions.
- Led a team by monitoring performance, conducting review calls, and achieving targets.
- Collaborated with customer support, finance, and marketing teams to enhance ad campaign strategies.
- Provided weekly performance updates and discussed strategic initiatives for improvement.
- Managed high-profile clients including Fashion TV, Shiprocket, Jumboking, Ludoking, Prestige, and Alliance Group.
- Consistently met targets, achieving highest business revenue throughout tenure.
Assistant Area Manager ( Key Accounts )
Practo Technologies Pvt. Ltd.
Mumbai
05.2016 - 05.2017
- Experienced in Ad-sales to small and large scale enterprises with proven success in generating revenue MoM and solving for ROI attribution
- Accountable for developing, maximizing and maintaining long term relationship with potential and existing clients in order to enhance customer satisfaction
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Provided suggestions for business expansion and marketing strategies
- Managed clients like Hinduja Hospital, Seven Hills Hospital, Surya Hospital etc
- Rewarded as Best Employee of the quarter PAN India for generating highest revenue and zero churn
Senior Corporate Sales Executive
Naukri.com
Mumbai
05.2015 - 06.2015
- Accountable for B2B Sales
- Handed a particular geography and generated leads through cold calling, minimum of 30 walk-ins a day
- Focused mainly on new client acquisition and handled some existing accounts
- Evaluated the customer needs and pitched them right products & services
- Rewarded as Best Employee of the quarter in Mumbai Location for generating highest revenue and orders
Market Research Intern
GVK
Mumbai
01.2015 - 03.2015
- Responsible to understand the performance of ad campaigns at the airport both domestic & international
- Improving the existing Wi-Fi facility at the airport and analyzing shortcomings by customer survey
- Developing the airport application and understanding the shortcomings of the app and giving the suggestions
Sales Trainee
Perfetti Van Melleutions
Mumbai
06.2010 - 06.2014
- Coordinated with Sales Executive of Perfetti Van Melle India and selling PVM products in retail shops in allocated locations like Dharavi, Bandra, Khar
- Achieving the targets given for a day by doing cold calling
- Achieved highest sale i.e. 2.5L in the team
Education
P.G.D.M - Marketing
Chetana's Institute of Management & Research
MumbaiB.Tech - Computer Science
Pacific Institute of Technology
UdaipurSkills
- Communication and networking
- Customer success management
- SaaS account management
- Key account management
- Operational excellence
- Strategic planning
- Revenue growth strategies
- Excel, Salesforce, JIRA, Tableau
- Cross-functional collaboration
- Training and mentoring
- Report analysis
- Cybersecurity solutions
Timeline
Senior Customer Success Manager
Palo Alto Networks ( Stratapps Solutions Pvt. Ltd. )
07.2023 - Current
Senior Customer Success Manager
Simplilearn
06.2022 - 07.2023
Senior Key Account Manager
Mediaqart Technologies Pvt. Ltd.
05.2020 - 06.2022
Assistant Area Manager ( Key Accounts )
Practo Technologies Pvt. Ltd.
05.2016 - 05.2017
Senior Corporate Sales Executive
Naukri.com
05.2015 - 06.2015
Market Research Intern
GVK
01.2015 - 03.2015
Sales Trainee
Perfetti Van Melleutions
06.2010 - 06.2014
P.G.D.M - Marketing
Chetana's Institute of Management & Research
B.Tech - Computer Science
Pacific Institute of Technology