Unnikrishnan M
Alappuzha
Summary
Hard working customer service executive with more than three years of experience. Proactive and excited to partner with like-minded individuals to achieve goals.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Toni&guy forum kochi
Ernakulam
08.2024 - 07.2025
- Managed daily operations of salon services and client appointments.
- Trained and supervised team members on customer service techniques.
- Ensured compliance with health and safety regulations in salon practices.
- Coordinated staff schedules to optimize service delivery and efficiency.
- Implemented promotional strategies to enhance client engagement and retention.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained a clean and organized work environment for staff and clients.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Manager
Toni&guy Essensuals kakkanad
Ernakulam
02.2024 - 07.2024
- Managed daily operations of salon services and client appointments.
- Trained and supervised team members on customer service techniques.
- Ensured compliance with health and safety regulations in salon practices.
- Coordinated staff schedules to optimize service delivery and efficiency.
- Implemented promotional strategies to enhance client engagement and retention.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained a clean and organized work environment for staff and clients.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Implemented process improvements, resultingin an increase in operational efficiency.
Manager
Toni and guy kalamassery
Ernakulam
08.2023 - 01.2024
- Managed daily operations of salon services and client appointments.
- Trained and supervised team members on customer service techniques.
- Ensured compliance with health and safety regulations in salon practices.
- Coordinated staff schedules to optimize service delivery and efficiency.
- Implemented promotional strategies to enhance client engagement and retention.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained a clean and organized work environment for staff and clients.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Automobile - Automobile
Al-Azar Polytechnic College
Thodupuzha, India 08.2016 - 08.2018
Higher Secondary - Science
Our Lady of Mercy School
Chandiroor 08.2013 - 01.2014
Skills
- Servicing
- Computer Knowledge
- Time Management
- Goal Oriented
- Communication skills
- Strategic planning
- Public relations
- Customer-focused
- Leadership
- Salon operations
- Customer service
- Staff training
- Marketing initiatives
- Team leadership
- Client retention
- Problem solving
- Coaching techniques
- Safety procedures
- Time management
- Revenue management
- Sales techniques
- Relationship building
- Marketing
References
Will be provided upon request
Languages
- English
- Malayalam
Languages
Tamil
Beginner
A1
Hindi
Beginner
A1
English
Upper Intermediate
B2
Malayalam
Proficient
C2
Award
- Got best salon manager in April 2025
Timeline
Manager
Toni&guy forum kochi
08.2024 - 07.2025
Manager
Toni&guy Essensuals kakkanad
02.2024 - 07.2024
Manager
Toni and guy kalamassery
08.2023 - 01.2024
Automobile - Automobile
Al-Azar Polytechnic College
08.2016 - 08.2018
Higher Secondary - Science
Our Lady of Mercy School
08.2013 - 01.2014
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