UPANYA S
KANNUR
Summary
Adaptable, open-minded, analytical collection expert with over 4 years of experience eager to join a respectable, customer-focused financial institution as a collection agent. Certified DRA with advanced knowledge of auditing, preparation of individual, corporate, and partnership. Highly-regarded, seasoned collection agent and team leader with extensive experience performing risk management and strategic financial planning for multi-millions In-depth knowledge of forecasting models, data analytics, finance, and corporate financial law. Adept decision-maker, communicator, and collaborator dedicated to protecting organizations profits and revenue to achieve full financial control and sustainability. and the development of quarterly and year-end estimates. Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TEAM LEADER
HOPES FINCON
10.2023 - Current
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Negotiate credit extensions when necessary.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Receive payments and post amounts paid to customer accounts.
- Record information about financial status of customers and status of collection efforts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
- Answer customer questions regarding problems with their accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
SOFTWARE DEVOLOPER
Spectrum Softtech Solutions
10.2022 - 08.2023
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for desktop and mobile operating systems.
- Updated old code bases to modern development standards, improving functionality.
- Translated customer requirements into written use cases.
TELE CALLER
HDB FINANCIAL SERVICES LTD.
01.2019 - 09.2022
- Negotiate credit extensions when necessary.
- Receive payments and post amounts paid to customer accounts.
- Record information about financial status of customers and status of collection efforts.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Education
Bachelor of Science - ELECTRONICS
KANNUR UNIVERSITY
KANNUR, KERLA01.2019
PLUS TWO - SCIENCE
GOVT.OF KERALA
KANNUR, KERLA03.2015
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GOVT. OF KERALA
KANNUR, KERALA03.2013
Skills
- PROBLEM SOLVING
- COMMUNICATION PLUS
- NEGOTIATION
- SOFT SKILLS
- MS OFFICE
- SCHEDULING
- TEAM WORK
- Process improvement
- Teamwork and collaboration
- Account management
- Call center operations
- Cash handling
- Evaluating employee work
- Team supervision
- Flexible schedule
- Leading team meetings
- Analytical thinking
- Safety processes and procedures
- Quality improvement
- Team Check-ins
Certification
DRA 2019
RHCSA 2018
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Timeline
TEAM LEADER
HOPES FINCON
10.2023 - Current
SOFTWARE DEVOLOPER
Spectrum Softtech Solutions
10.2022 - 08.2023
TELE CALLER
HDB FINANCIAL SERVICES LTD.
01.2019 - 09.2022
PLUS TWO - SCIENCE
GOVT.OF KERALA
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GOVT. OF KERALA
Bachelor of Science - ELECTRONICS
KANNUR UNIVERSITY
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