Upasana Das
Transition & Delivery Manager
Bangalore
Summary
Forward-thinking Delivery Manager equipped with 15+ years of experience to handle large-scale transition, delivery planning and steady state operation. Proficient in governing SLA compliance & driving engagement with hands-on approach at each stage.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Delivery Manager
Tata Consultancy Service
Bangalore
2023.08 - Current
- Governance of 40+ team members supporting vendor management tool.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Mentored junior team members to develop their skills and advance within the organization.
- Ensuring SLA compliance
- Setting up new vendor from transition to steady state operations
Project Scrum Master
Tata Consultancy Services
Bangalore
2016.11 - 2023.07
- Coached team members on Scrum processes & Implemented metrics tracking system to monitor project progress and identify areas for improvement continuously for a team of 20+
- Facilitated cross-functional collaboration to improve overall team performance and project outcomes.
- Assisted Product Owner in refining user stories for better clarity and understanding among the development team members.
CRM Consultant
Tata Consultancy Services
Delhi
2014.11 - 2016.11
- Managed successful migration projects from Siebel to SFDC, minimizing disruptions to business operations.
- Reduced response times to customer inquiries by designing and implementing effective workflows within CRM system.
Siebel CRM Developer
Cognizant
Kolkata
2009.10 - 2014.09
- Implemented new CRM modules, resulting in a more comprehensive view of customer interactions and history.
- Participated in vendor selection processes, evaluating software offerings against organizational needs, budget constraints, ease-of-use considerations.
Education
B.Tech - Information Technology
Siliguri Institute of Technology
Siliguri, India 2004.07 - 2008.08
Skills
Transition Delivery Management
Stakeholder Management
Incident Management
Team Governance
Scrum Master
SLA Compliance
Requirements Gathering
SIEBEL / SFDC
Effective Communication
Certification
Jira Cloud Project Management
Timeline
Delivery Manager
Tata Consultancy Service
2023.08 - Current
Jira Cloud Project Management
2022-04
Salesforce Admin Profession
2020-11
Project Scrum Master
Tata Consultancy Services
2016.11 - 2023.07
CRM Consultant
Tata Consultancy Services
2014.11 - 2016.11
Siebel CRM Developer
Cognizant
2009.10 - 2014.09
B.Tech - Information Technology
Siliguri Institute of Technology
2004.07 - 2008.08
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