UPENDRA KUMAR
London
Summary
Salesforce expert specializing in solution architecture and system integration. Led initiatives resulting in a 30% reduction in data inaccuracies and improved system performance through advanced API designs. Demonstrated success in fostering team collaboration using Agile methodologies to drive impactful project results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Salesforce Developer
Service Box Group
Brighton and Hove
07.2024 - 12.2024
- Responsible for translation of business requirements to smart solutions in Salesforce
- Managed Salesforce integration with SmarDebit payment system for home appliances insurance subscriptions
- Designed and developed solution to renew the existing subscription rather than creating a new subscription record after expiry to reduce bad data by 30%
- Designed and developed solution to integrate Salesforce with GoCardless payment system replace the existing one
- Developed batch classes to send documents to customers for a new as well as renewed subscription
- Designed and developed LWC for subscription UI in Salesforce
- Provided technical support to the Salesforce admin as and when required
- Ensured to document the technical solution
- Provided knowledge transfer and functional documentation to the Salesforce admin for user training of new features
- Handled user tickets to ensure BAU
- Oauth 2.0, Token Based Authentication and Authorization
- Home appliance insurance company
Salesforce Developer
Hamiltoncourt Foreign Exchange
London
04.2022 - 05.2024
- Responsible for the translation of business requirements to smart solutions in Salesforce.
- Designed and implemented a solution to manage data security for the Sales, Dealing, Compliance, and Finance teams across different geographies: the UK (three locations), Italy, Spain, and Canada.
- Salesforce integration with the Electronic Identification (EID) AWS system for client onboarding.
- Responsible for the solution design and implementation of Salesforce integration with Muinmos, a client onboarding system.
- Designed solution and developed Credit Application Automation for Internal users to apply for credit on behalf the clients
- Responsible for communicating with all the teams located in different locations for the smooth running of the system.
- Authentication and Authorization, OAuth 2.0, Token-Based.
- Responsible for handling tickets raised by the end users.
- Responsible for code review, system performance, code optimization, and scalability, following Salesforce best practices.
- I worked on duplicate rules, streamlined the Support process, Sales process, sharing rules, cleaned up the bad data, etc.
- A Forex company dealing in trading various currencies.
Senior Salesforce Consultant
HCL Technologies
Bengaluru
01.2021 - 03.2022
- Responsible for working with the Technical architect for Solution Design and implementation, unit testing and deployment, and user training
- Responsible for code review
- Providing technical guidance to the team and collaborating with other teams
- Proactively involved in handling web services API integrations with Mulesoft
- Actively cooperating and communicating with other team members for efficiency
- Used Service Now for Project management and GIT Lab and VS Code Devops tool
Salesforce Team Lead
Accenture
Bengaluru
05.2019 - 05.2020
- Led a team of 18 Salesforce professional team members.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Solution design, helping team members to implement solutions as per Salesforce best practices.
- Working on RFPs (Requests for Proposals).
- Responsible for MuleSoft and Azure integration solution design and implementation.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Optimized Salesforce solutions for maximum performance, security, and scalability, following Salesforce coding standards.
- Responsible for bug fixes and documentation.
- Used Jenkins, Bitbucket, and Copado DevOps tools.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Salesforce Consultant
Capgemini India Pvt Ltd
Bengaluru
04.2016 - 05.2019
- Worked with the Technical Lead and Technical Architect to design and implement the solution
- Responsible for solution implementation, unit testing, user training
- Worked with the Business analyst to get requirement
- Providing support on technical issues
- Involved in handling integrations with Mulesoft
- Responsible for bug fixes and documentation
- Worked on AGILE development model
Senior Salesforce Developer and Apttus CPQ Consultant
Estuate Software Pvt Ltd
Bengaluru
10.2015 - 04.2016
- Solution design and implementation
- Got training on Apttus CPQ and completed the Apttus CPQ Administrator certificate
- Interacting with client and showing demos to the client
- Played a key role in integrating with Java Workflow Engine to send lead and campaign data
Salesforce Developer
Birlasoft, India
Bengaluru
09.2012 - 10.2015
- Client interaction on daily basis
- Providing support on technical issues
- Developed Visualforce pages using Javascript
- Worked on Apex Classes and Triggers
- Worked on Salesforce integration with Webmethods
- Successful in bug fixes, documentation of design and implementation of each enhancement
Education
Bachelor of Technology - Computer Science
Punjab Technical University
India06.2011
Skills
- Solution Architecture: System Integration, API Design, Scalability, and Performance optimization, Data Modeling
- Salesforce expertise: Sales, Service, Experience, Marketing Cloud, CPQ communities, Apex, LWC, Flows,Tableau
- Integration: REST/SOAP APIs, MuleSoft, Azure, AWS, Middleware (CINT, WebMethods), OAuth 20 authentication
- Leadership: Technical Roadmaps, RFP responses, Agile/Waterfall methodologies, Stakeholder collaboration
- Tools: JIRA, Miro, Asana, Conga, DocuSign
- DevOps: Copado, GitLab, Jenkins, Bitbucket, Github
Visa Status
Skilled Worker visa, valid till July 2027. Need sponsorship
Certification
- Salesforce Certified Data Architecture and Management Designer
- Salesforce Platform Developer -1
- Salesforce Certified Administrator
- Platform App Builder
- Apttus 201 CPQ Essentials Certification
Timeline
Senior Salesforce Developer
Service Box Group
07.2024 - 12.2024
Salesforce Developer
Hamiltoncourt Foreign Exchange
04.2022 - 05.2024
Senior Salesforce Consultant
HCL Technologies
01.2021 - 03.2022
Salesforce Team Lead
Accenture
05.2019 - 05.2020
Salesforce Consultant
Capgemini India Pvt Ltd
04.2016 - 05.2019
Senior Salesforce Developer and Apttus CPQ Consultant
Estuate Software Pvt Ltd
10.2015 - 04.2016
Salesforce Developer
Birlasoft, India
09.2012 - 10.2015
Bachelor of Technology - Computer Science
Punjab Technical University
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