Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Urmila B

Senior Process Specialist
Bengaluru

Summary

Dynamic operations specialist with a proven track record at Amazon Development Centre, excelling in brand protection and compliance. Expert in process improvement and risk management, fostering teamwork and collaboration. Committed to enhancing operational efficiency and accuracy, driving significant improvements in marketplace integrity and seller onboarding.

Process professional with proven track record in optimizing workflows and improving operational efficiencies. Known for strong collaboration and adaptability, capable of delivering consistent results in dynamic environments. Excels in process analysis and team collaboration, ensuring reliable and flexible support for changing needs.

Overview

8
8
years of professional experience

Work History

Senior Process Specialist

Amazon Development Centre Pvt Ltd
Bengaluru
07.2022 - Current
  • Experienced compliance and operations specialist with a strong background in brand protection, seller onboarding, and marketplace integrity at Amazon.
  • Proven expertise in evaluating brand applications, verifying product authenticity, and conducting thorough documentation reviews.
  • Skilled in internal auditing, ensuring adherence to SOPs, company policies, and recommending process improvements.
  • Adept at mentoring new hires, providing real-time operational support, and fostering a collaborative team environment.
  • Committed to maintaining high standards of accuracy, compliance, and efficiency in fast-paced, high-impact settings.

Senior Operations Executive

Capita India Private Limited
Bengaluru
08.2017 - 05.2022
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
  • Customer service and operations professional with a strong background in email-based query resolution, complaint management, and billing operations.
  • Experienced in debt reduction initiatives through account analysis, follow-ups. Skilled in cross-functional teamwork with support, finance, and leadership teams to enhance service delivery and operational alignment.
  • Proficient in monitoring key performance indicators (KPIs) to identify inefficiencies and recommend data-driven solutions for process improvement.

Education

BBA - Finance

St Ann's Degree College For Women
Bengaluru, India
04.2001 -

Skills

MS Excel, Word and PPT

Basic SQL, PowerBI and Python Skills

Tableau Data Visualization

Additional Information

Operational excellence

Business process improvement

Teamwork and collaboration

Decision-making

Time management

Problem-solving abilities

Multitasking

Adaptability and flexibility

Attention to detail

Quality control

Risk management

Timeline

Senior Process Specialist

Amazon Development Centre Pvt Ltd
07.2022 - Current

Senior Operations Executive

Capita India Private Limited
08.2017 - 05.2022

BBA - Finance

St Ann's Degree College For Women
04.2001 -

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Urmila BSenior Process Specialist