URVASHI KAPOOR
Noida
Summary
Seasoned Manager with a proven track record at Extend Information Systems, adept in digital marketing and fostering client relationships. Spearheaded strategic sales plans, surpassing targets through meticulous market research and trend analysis. Excelled in team leadership, driving revenue growth and operational excellence. Demonstrates exceptional multitasking and prioritization, with a focus on achieving over 100% of quarterly sales goals.
Overview
9
9
years of professional experience
Work History
MANAGER - RESOURCE & BENCH SALES
Extend Information Systems
Noida
04.2023 - 03.2024
- Led a team of sales professionals to drive bench sales, ensuring optimal utilization of resources and maximizing revenue generation
- Developed and implemented strategic sales plans to meet and exceed sales targets, consistently achieving quarterly and annual goals
- Conducted thorough screening calls to understand the client's concerns over the services and provided assistance with technical queries
- Handled documentation process to keep a record of the service agreement with the clients, clients' side requirements, and service or product benefits offered by the organization
- Cultivated and maintained relationships with clients to understand their staffing needs and provide tailored solutions, resulting in increased client satisfaction and retention
- Utilized diverse channels such as job boards, social media, referrals, and networking events to identify and attract highly qualified candidates
- Identified new business opportunities and expanded client base through proactive outreach, networking, and participation in industry events
- Monitored key performance indicators (KPIs) to track progress and performance against goals, implementing corrective actions as necessary to drive improvement
MANAGER - RESOURCE
Emonics LLC
Noida
10.2022 - 03.2023
- Collaborated with internal stakeholders such as recruiters and account managers to align sales efforts with talent acquisition strategies
- Analyzed market trends, and competitor activities to identify business growth opportunities and support the design and release of future services or products to enhance the organizational value among the client base
- Maintained client relationship management (CRM) by providing consistent support and guidance throughout the service journey and keeping clients informed about organizational events
- Maintained meticulous documentation to uphold the accuracy and currency of clients' records within the database
- Provided mentorship and guidance to sales team members, fostering a culture of continuous learning, professional development, and ethics
- Prepared and presented detail-oriented sales performance reports and forecasts to senior management
- Orchestrated seamless communication and negotiation between clients and candidates, overseeing salary discussions and contract agreements
- Fostered collaboration across internal departments such as recruitment, HR, and finance to uphold operational excellence and ensure adherence to company policies and protocols
- Coordinated the sales process from initial contact to closing, ensuring smooth and efficient transactions and maintaining accurate records and documentation
OPERATIONS LEAD
Concentrix Services India Pvt. Ltd.
09.2020 - 10.2022
- Spearheaded day-to-day operations, overseeing a team of 20 employees to ensure smooth and efficient workflow
- Handled customer service to entertain the US customer base to resolve the technical hindrances faced by the clients in accessing the organizational service benefits
- Developed and implemented strategies to optimize operational processes, improve productivity, and reduce costs, resulting in process enhancement
- Coordinated with the team handling US Customer service in the technical documentation of the product and assisted US clients to ensure requirements were met with zero flaws
- Collaborated with cross-functional teams to identify operational bottlenecks and implement solutions to streamline workflows and enhance efficiency
- Managed daily updates on the CRM software and generated daily update notifications on the CRM software
HR ADMIN AND SALES COORDINATOR
KAMP Developers Pvt. Ltd.
06.2015 - 05.2020
- Provide comprehensive administrative support to the sales team, including managing calendars, scheduling appointments, and coordinating meetings and events
- Assist in the preparation and distribution of marketing materials, property listings, and promotional campaigns to attract potential buyers and sellers
- Serve as a primary point of contact for clients, responding to inquiries, providing information about available properties, and facilitating property viewings
Education
Bachelor of Arts - ENGLISH. HONS.
Delhi University
North Delhi08-2018
SENIOR SECONDARY SCHOOL -
CBSE
01.2014
SECONDARY SCHOOL -
CBSE
01.2012
Skills
- Digital Marketing
- Market Research and Trend Analysis
- Deep understanding of the IT staffing industry
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in online software and tools
- Knowledge of US regulations
- Task delegation
- Key performance indicators
- Business administration
- Recruiting and interviewing
- Operations management
- Sales management
- Decision-making
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Work prioritization
- Coaching and mentoring
- Team leadership
- Complex Problem-solving
- Resource allocation
- Performance evaluations
- Relationship building
- Product management
- Clear communication
- Time management
- Strategic planning
- Conflict resolution
- Verbal and written communication
- Customer service
- Revenue management
- Negotiation
- Employee onboarding
- Expectation setting
- Documentation and reporting
- Business development
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
MANAGER - RESOURCE & BENCH SALES
Extend Information Systems
04.2023 - 03.2024
MANAGER - RESOURCE
Emonics LLC
10.2022 - 03.2023
OPERATIONS LEAD
Concentrix Services India Pvt. Ltd.
09.2020 - 10.2022
HR ADMIN AND SALES COORDINATOR
KAMP Developers Pvt. Ltd.
06.2015 - 05.2020
Bachelor of Arts - ENGLISH. HONS.
Delhi University
SENIOR SECONDARY SCHOOL -
CBSE
SECONDARY SCHOOL -
CBSE
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