Urvashi Lalwani
Ahmedabad
Summary
Motivated service delivery manager with several years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.
Overview
5
5
years of professional experience
Work History
Service Delivery Manager
IndusInd Bank
Ahmedabad
05.2024 - Current
- Analyzed customer feedback surveys results to identify opportunities for improvement.
- Monitored performance metrics to identify areas for improvement.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
- Conducted regular meetings with customers to discuss their requirements and expectations.
- Participated in strategic planning initiatives related to improving overall service quality levels.
- Implemented strategies for continuous improvement of services based on customer feedback data.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
- Developed operational policies and procedures related to service delivery management.
- Coordinated activities between departments to ensure smooth service delivery process.
Sales Development Manager
HDFC LIFE INSURANCE (BANCASSURANCE)
12.2022 - 04.2024
- Motivate to Bank Employees for related life/health insurance products and generating leads through bank walk-in
- Customers and getting leads from Bank employees
- Converting those leads based on customer requirements doing joint calls with bank employees
- Leads will be given company.
Assistant Manager
Infocom Network Pvt Ltd
02.2022 - 09.2022
- Assisting the manager in organizing, planning and implementing strategy
- Handling inventory management and ordering supplies
- Maintain records and files
- Assist in budgeting and resource allocation
- Ability to work diligently to meet targets.
Student Counsellor
Navkar Institute
01.2020 - 01.2022
- Counsel students regarding educational issues such as course and program selection, time tables and scheduling, school adjustment, attendance problems and study skills
- Counsel students regarding career or vocational issues including career exploration and planning, resume preparation, job interview skills and job search strategies and make available to them a wide range of educational and occupational information
- Administer and interpret standardized intelligence, personality, vocational, aptitude and interest tests.
Education
B Com -
Gujarat University
01.2017
H.S.C -
G.H.S.E.B
01.2014
S.S.C -
G.S.E.B
01.2012
Skills
- Client Relationship Management
- Customer Engagement
- Operations Support
- Solutions Development
- Route Planning
- Client Needs Assessments
- Workload Management
- Proficient in [Software]
- Data Analytics
Coursesandknowledge
Basic Computer Knowledge Like Microsoft Excel, Word, Internet etc.
Personal Information
- Date of Birth: 05/14/96
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
Gujarati, Hindi, & English
Hobbies and Interests
Reading, Travelling
Timeline
Service Delivery Manager
IndusInd Bank
05.2024 - Current
Sales Development Manager
HDFC LIFE INSURANCE (BANCASSURANCE)
12.2022 - 04.2024
Assistant Manager
Infocom Network Pvt Ltd
02.2022 - 09.2022
Student Counsellor
Navkar Institute
01.2020 - 01.2022
B Com -
Gujarat University
H.S.C -
G.H.S.E.B
S.S.C -
G.S.E.B
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