URVASHI PREMI
PROCESS CHAMPION
NEW DELHI,DELHI
Summary
Season Healthcare process champion is adept at managing to improve the quality of processing with hands an organized approach. Quality driven process champion focused on designing, implementing and assessing company wide processes and reviewing process improvement projects. Coaching and resolving people issues within and among teams of health and benefits.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
PROCESS CHAMPION
LIFE WORKS
GURUGRAM, HARYANA
03.2020 - Current
- Followed implementation of new process, taking update from the clients.
- creating all types of final reports for manager.
- Plan the training schedule and providing training to new joiners.
- Report out daily SLA. Creation of Dash boards on the team's operational performance and reporting out ot manage and client .
- Doing QC/ Peer review of the team members of the processing part.
- SOP and plan provision updating
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Oversaw daily operations to ensure high levels of productivity.
PROCESS CHAMPION
MERCER
GURUGRAM, HARYANA
09.2018 - 03.2020
- Manages or Mentors, provide support, guidance, and training to new hires.
• Work allocation among the team members on daily basis.
• Ensure own works and work of junior colleagues is complete and through.
• Value the roles and functions of teamwork’s to complete client projects.
• Works well with colleagues at all levels and is viewed as a team player.
• Doing QC / Peer review of the Team members of the processing part.
• Undertaking responsibilities of removing unnecessary procedures in process.
• Coordinating customers queries with the relevant department
• Reaching out to onshore via emails or calls for the process improvement.
Process Developer
MERCER
NOIDA, UTTAR PRADESH
12.2016 - 09.2018
- Followed implementation of new process, taking updated form client.
- Collect data and generate details dashboards for better understand of quality of work.
- Trained employee on proper procedures for handling claim related service request.
- Managed escalated client and participant requests.
- prepared documents reports and presentation for executives and team members.
- provided high level of assistance of team for better understanding of health & benefits.
- performed administrative tasks such as gatekeeping.
- Taking care of fun activity within a team.
Senior Analyst
MERCER
NOIDA, UTTAR PRADESH
09.2014 - 11.2016
- Process all service request for health benefits and death claims.
- Checking carrier files and send manual update to carrier.
- Calculation rates of cobra.
- submission of medicare form.
- Validated results and performed quality assurance to assess accuracy of data.
Education
Master of Arts - Political Science And Economics
ZAKIR HUSSAIN COLLEGE
DELHI 07.2009 - 08.2012
Skills
US Insurance, Health Care Backend
Carrier- Vendor updated files
Cobra& HIPPA
H&B domain
Creating report via excel
Payroll
Timeline
PROCESS CHAMPION
LIFE WORKS
03.2020 - Current
PROCESS CHAMPION
MERCER
09.2018 - 03.2020
Process Developer
MERCER
12.2016 - 09.2018
Senior Analyst
MERCER
09.2014 - 11.2016
Master of Arts - Political Science And Economics
ZAKIR HUSSAIN COLLEGE
07.2009 - 08.2012