Summary
Work History
Overview
Education
Skills
Certification
Languages
Totalyearsofexperience
Personal Information
Work Availability
Timeline
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Bala Santhosh Kumar Nootikoorthi

Process developer in Accounts Payable
Hyderabad,Telangana

Summary

To Secure a challenging position in which I can apply my Dedication,Hard Work, Mediation and relationship within the Organization.

Work History

Process Developer ( US Healthcare ).

Genpact India Pvt Ltd
02.2021 - 10.2023
  • Process Developer at Genpact

Guest Relation Manager

Hotel Pan Pacific
04.2018 - 02.2020
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.

Hotel Manager

Oyo Rooms
08.2017 - 03.2018
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.

Front Office Assistant

Bheemili Resort By Novotel
06.2016 - 08.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Overview

7
7
years of professional experience
1
1
Certification

Education

B.Sc in Hospitality Management -

Bharathiar University
Coimbatore, Tamil Nadu
06.2016

Diploma in Pharmacy - Pharmacy

Government polytechnic College
Visakhapatnam, Andhra Pradesh
04.2009

10th Pass -

Board of Intermediate Education
Visakhapatnam, Andhra Pradesh
01.2004

Skills

  • MS Office
  • Excellent Customer Service Skills
  • Excellent knowledge in Medical terminologyAnd these common medical terms, jargon, and abbreviations to be able to dictate health care provider spoken notes into written documents
  • Knowledge on a Variety of Insurance Products
  • Proficient in Microsoft Office Suite
  • Good Outbound Call Skills
  • Java

Certification

  • Google Analytics Certification, 07/2024, 07/2025
  • Lean Six Sigma Certification, Present
  • Pharmacy council of india, Present

Languages

English
Telugu
Hindi
Chinese

Totalyearsofexperience

6

Personal Information

  • Industry: Banking & Finance, Customer Service, Healthcare, Hospitality & Tourism, IT Operations & Helpdesk
  • Career Level: 5+ years experience
  • Willing To Relocate: Anywhere
  • Eligible To Work In: United States
  • Date of Birth: 12/10/88

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Process Developer ( US Healthcare ).

Genpact India Pvt Ltd
02.2021 - 10.2023

Guest Relation Manager

Hotel Pan Pacific
04.2018 - 02.2020

Hotel Manager

Oyo Rooms
08.2017 - 03.2018

Front Office Assistant

Bheemili Resort By Novotel
06.2016 - 08.2017

B.Sc in Hospitality Management -

Bharathiar University

Diploma in Pharmacy - Pharmacy

Government polytechnic College

10th Pass -

Board of Intermediate Education

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Bala Santhosh Kumar NootikoorthiProcess developer in Accounts Payable