Process Developer ( US Healthcare ).
Genpact India Pvt Ltd
Hyderabad, Telangana
02.2021 - 10.2023
- Process Developer at Genpact
Bala Santhosh Kumar Nootikoorthi
Process developer in Accounts Payable
Hyderabad,Telangana
Summary
To Secure a challenging position in which I can apply my Dedication,Hard Work, Mediation and relationship within the Organization.
Work History
Guest Relation Manager
Hotel Pan Pacific
Beijing, China
04.2018 - 02.2020
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
Hotel Manager
Oyo Rooms
Visakhapatnam, Andhra Pradesh
08.2017 - 03.2018
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
Front Office Assistant
Bheemili Resort By Novotel
Visakhapatnam, Andhra Pradesh
06.2016 - 08.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Overview
7
7
years of professional experience
1
1
Certification
Education
B.Sc in Hospitality Management -
Bharathiar University
Coimbatore, Tamil Nadu06.2016
Diploma in Pharmacy - Pharmacy
Government polytechnic College
Visakhapatnam, Andhra Pradesh04.2009
10th Pass -
Board of Intermediate Education
Visakhapatnam, Andhra Pradesh01.2004
Skills
- MS Office
- Excellent Customer Service Skills
- Excellent knowledge in Medical terminologyAnd these common medical terms, jargon, and abbreviations to be able to dictate health care provider spoken notes into written documents
- Knowledge on a Variety of Insurance Products
- Proficient in Microsoft Office Suite
- Good Outbound Call Skills
- Java
Certification
- Google Analytics Certification, 07/2024, 07/2025
- Lean Six Sigma Certification, Present
- Pharmacy council of india, Present
Languages
English
Telugu
Hindi
Chinese
Totalyearsofexperience
6
Personal Information
- Industry: Banking & Finance, Customer Service, Healthcare, Hospitality & Tourism, IT Operations & Helpdesk
- Career Level: 5+ years experience
- Willing To Relocate: Anywhere
- Eligible To Work In: United States
- Date of Birth: 12/10/88
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Developer ( US Healthcare ).
Genpact India Pvt Ltd
02.2021 - 10.2023
Guest Relation Manager
Hotel Pan Pacific
04.2018 - 02.2020
Hotel Manager
Oyo Rooms
08.2017 - 03.2018
Front Office Assistant
Bheemili Resort By Novotel
06.2016 - 08.2017
B.Sc in Hospitality Management -
Bharathiar University
Diploma in Pharmacy - Pharmacy
Government polytechnic College
10th Pass -
Board of Intermediate Education