Urvashi Verma
Ghaziabad
Summary
Motivated professional experienced in maintaining customer satisfaction and driving company success. Proven track record of managing large client portfolios and fostering strong relationships. Exceptional CRM system skills, combined with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Professional (French)
Foundever
Gurgoan
04.2024 - Current
- Generated reports summarizing customer interactions as needed.
- Reviewed account and service histories to identify trends and resolve issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted colleagues with complex translations or queries related to French language usage.
- Developed strategies for improving customer service operations.
- Provided exceptional customer service to enhance brand reputation.
- Worked with the sales team to generate sales targets.
International Sales Executive
Protean eGov Technologies Limited (Formerly known as NSDL eGov Infrastructure Limited)
Mumbai
03.2023 - 03.2024
- Worked on International Business - Preparation of Request for Proposals (RFPs) and Proposals
- Presales Work for International Business for Africa, South East Asia, United States, UK and other identified markets
- Developed and implemented international sales strategies to increase market presence in new countries.
- Conducted comprehensive due-diligence on prospective business partners including legal documents, website content and corporate reports.
- Implemented and maintained Salesforce communities to enhance collaboration and engagement.
- Work on presentation and presales email and digital and oral communication to French Customers and Partners
- Translated text projects, including legal documents, website content and corporate reports.
- Developed proposals, slides, analysis and oral presentations for clients.
Telus International
08.2022 - 01.2023
- Provided expedient customer service to International customers
- Improved the customer's experience with client services by ensuring prompt resolution to all the concerns raised
- Ensured strict compliance to Client's code of conduct and regulatory guidelines while servicing the customers
- Efficient solutions delivery through in-depth product knowledge and conversational effectiveness.
Education
Pursuing post graduation Diploma in Management - Operations Management
IMT Ghaziabad
08.2024
BA (Programme) -
Delhi University, New Delhi
01.2022
French Language - Oral and Writing -
Alliance Française, New Delhi
XII Std., CBSE Board -
Dehradun Public School, Ghaziabad
Skills
- MS Word
- Excel
- Due diligence
- Quality Analysis
- Salesforce
- Report Generation
- Business development understanding
- Microsoft PowerPoint
- Lead Generation
- Multi-Task Management
- Sales expertise
Communication Skills
Fluent in Speaking/ writing/ comprehension, Fluent in Speaking/ writing/ comprehension
Languages
English
First Language
French
Intermediate (B1)
B1
Timeline
Customer Service Professional (French)
Foundever
04.2024 - Current
International Sales Executive
Protean eGov Technologies Limited (Formerly known as NSDL eGov Infrastructure Limited)
03.2023 - 03.2024
Telus International
08.2022 - 01.2023
Pursuing post graduation Diploma in Management - Operations Management
IMT Ghaziabad
BA (Programme) -
Delhi University, New Delhi
French Language - Oral and Writing -
Alliance Française, New Delhi
XII Std., CBSE Board -
Dehradun Public School, Ghaziabad
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