URVI PATWA

Travel Trade Connectivity

• Development and daily support using Spring Boot, SQL, Splunk, Service Now, and ALM.
• Contributed to the design and development of Microservice architecture, enabling easy deployment and maintenance.
• Collaborated with team to develop REST APIs and implement business features for seamless functionality.
• Handled performance tuning and issue resolution for backend services and REST APIs, leading to a 30% improvement in service efficiency.
• Improved logging and monitoring using Log4j, ELK Stack, and Grafana for proactive issue detection.
• Maintained documentation of system behavior and KT documents.

WDPR Dining

• Developed bug fixes and implemented minor enhancements using Java, Spring Boot, and Spring Data JPA based on JIRA stories and change requests.
• Provided deployment support and troubleshooting for Production and Test environments to ensure smooth releases and minimal downtime.
• Participated in Technical Bridge and Major Incident Management (MIM) calls for P1 and P2 incidents, attended Scrum meetings, and created and managed user stories in Scrum.
• Conducted Root Cause Analysis (RCA) for high-severity incidents to identify and resolve underlying issues.
• Utilized AWS Cloud Watch along with Grafana and Splunk to monitor application logs, performance metrics, and ensure proactive issue detection and resolution.

GMA Lite

• Responsible for configuration, monitoring, post-deployment support, and troubleshooting of production issues.
• Onboarding stores, creating stores based on Market requirement.
• Improved system stability by proactively monitoring performance metrics and addressing bottlenecks, resulting in a 30% reduction in user-impacting issues.
• Provided exceptional support to clients, troubleshooting issues and resolving them quickly for minimal downtime.