Urvi Sahu

Key Qualifications and Responsibilities :

• Assisted customers with difficult technical issues requiring a greater level of personalized care and in greater strength
• Served as primary point of contact for support relating to owned solutions and products.
• Maintained response times and SLA to support business continuity.
• Involved in content documentation, Knowledge Articles and Youtube content creation for Salesforce Maps product.
• Conducted multiple sessions on Non-Maps topics and Maps ArcGIS for team enablement.
• Involved in Escalation Assessment and help team reduce the escalation percentage by identifying the root cause and making them aware.

Key Qualifications and Responsibilities :

• Requirement analysis
• Effort estimations
• Functional and Technical design
• Development (Configuration and Customization using Workflow, Process Builder , Apex Classes, Triggers, VF, Test Classes, dataloader etc.)
• Code Review and Unit Testing
• UAT Support, defect fixing.