Urvi Vaghela
Mumbai
Summary
Strategic and results-driven Training & Development Professional with expertise in soft skills training, trainer development, and training quality management. Skilled in designing and implementing learning strategies, leading TTT programs, and mentoring trainers. Adept at stakeholder management, program operations, and driving learning excellence. Passionate about building high-performing teams and enhancing learner engagement through innovative training solutions.
Overview
8
8
years of professional experience
Work History
Senior Program Specialist- Training & Training Quality
TNS India Foundation
02.2022 - Current
- Trained 1,000+ students from technical and non-technical backgrounds across Mumbai, Pune, and Ahmedabad in employability skills (both online and offline)
- Led Mumbai operations, mobilizing colleges and students and getting MOUs signed for the Campus to Technical Careers (C2TC) program, successfully achieving the target of training students under JP Morgan and Capgemini donor project for 2023-24
- Managed key stakeholder relationships to ensure program success
- Designed and delivered Aptitude Training for technical program students
- Conducted Training Quality Evaluations for trainers across India, providing coaching to improve their quality scores
- Led Train-the-Trainer (TTT) programs for new trainers and facilitated refresher sessions for existing trainers
- Evaluated and conducted demo round interviews for EV Trainers, Soft Skills Trainers, and Advanced Excel & Power BI Trainers across India
Soft Skills Trainer- Salon Prime & Classic
Urban Company
07.2022 - 01.2023
- Company Overview: formerly known as Urban Clap
- Trained 500 Salon Professionals across India (Mumbai, Bangalore, Kolkata, Hyderabad)
- Trained freshers on topics like Communication skills, at-home customer service, Etiquette, and How to handle difficult clients
- Created content for re-training field salon professional to help them improve their ratings
- Worked on helping the company improve their NPS, by understanding their problem areas
- Formerly known as Urban Clap
Freelance Projects
11.2021 - 12.2022
- 4 hours workshop on Corporate Etiquette for IT Students at Utkarsh Mandir Junior College, July 2022
- Assistant Trainer, content developer, and Virtual Producer in a 24-day training program on Communication & Effective Interpersonal Skills for VISTA Rooms, conducted by Sujata Prabhu- Communication, Coaching & Consulting, February 2022
- Assistant Trainer, content developer, and Virtual Producer in a 12-day training program on Leadership & Effective Interpersonal Skills for ABM, conducted by Sujata Prabhu- Communication, Coaching & Consulting, November 2021
- Assistant Trainer and Virtual Producer in a 2-day training Program on Team building for Wells Fargo, Conducted by Wizion Training & Solutions, November 2021
Visiting Faculty
Utkarsh Mandir Junior College
02.2022 - 07.2022
- Topics covered- Business Communication skills, Interpersonal Skills, Interview Skills, Time and Stress Management, Grooming and Personality Development, Customer Satisfaction, etc for Travel & Tourism, Accounting, and IT batch
Facili-Trainer, Content Creator & Virtual Producer
SAKSHAM F.O.L.K.S
10.2020 - 11.2021
- Developed content for Training modules that are fun, experiential, and energetic
- Developed content for social media (Creating E-books for trainers on varied topics)
- Designed and created session handouts and session promotional creatives using apps like Canva
- Maintaining the database of all the participants and handling email marketing- using MailChimp
- Tech walk (Technology walk-through) session for trainers to enhance their virtual training
- (Helping trainers understand Zoom, Google Meet, Collaborative apps like Mural, Miro, etc., and creative apps like Canva)
- Planned, Promoted, and Executed training projects/ events like Game-a-thon, Acti-wizard, and Tavasyaa (Up-skill events for trainers around the world)
- Collaboratively worked alongside the Marketing and Sales Team while executing each season of F.O.L.K.S and their events
- Helped deliver training sessions to corporate clients on different topics like email etiquette, team management, customer service, and communication & interpersonal skills
- Created, planned, and executed a fun-based learning event- Virtual Scavenger Hunt for Certified Process Facili-Trainers of SAKSHAM F.O.L.K.S (FOLKS Tribe)
Freelance Projects
01.2017 - 12.2019
- Time Management session for Nagindas Khandwala College, September 2019
- Conducted 1-day workshop on 'Discover THE BETTER YOU' for Working Professionals, July 2019
- Conducted Dining Etiquette workshops for preteens & teens, June 2019
- Conducted a workshop on 'Art and Science of Dressing Right' for Women's Day, March 2019
- Personality Development & Communication skills for NGO Salaam Baalak, November 2018
- Time Management for NGO Nandi Foundation, September 2018
- 'Roadmap to Happy Patients' for a chain of dental clinics, July 2018
- 8-day Student Leadership Program, Indian Develop Foundation, February 2018
- 4-day Student Leadership Program, NGO- Indian Development Foundation, January 2018
- 'Power of First Impression' for Patkar-Varde College, September 2017
- 'Power of First Impression' for Nagindas Khandwala, August 2017
Education
Certified Facili-Trainer -
SAKSHAM F.O.L.K.S.
01.2019
Certified SQA Soft Skills Trainer -
Image Consulting Business Institute
01.2018
Train The Trainer -
NABET
01.2018
Certified Image Consultant -
Image Consulting Business Institute
01.2017
B.A - Psychology
Nagindas Khandwala College- University of Mumbai
01.2016
Skills
- Bespoke training content
- Stakeholder management
- Interpersonal & Communication Skills
- Training Quality Evaluation
- Train-The-Trainer
- Leadership
- Attention to detail
- Data Analysis
Additional Skills And Interests
- Advanced understanding of applications and software - Zoom, Google Meet, Cisco WebEx, Canva, Inshot, Miro, Mural, Microsoft Office, Google Sheets, and docs.
- Music & Vocal Coach at Swarmegha Music Academy, 02/01/20 to Present.
- Basic and Advanced Calligraphy Skills.
Timeline
Soft Skills Trainer- Salon Prime & Classic
Urban Company
07.2022 - 01.2023
Senior Program Specialist- Training & Training Quality
TNS India Foundation
02.2022 - Current
Visiting Faculty
Utkarsh Mandir Junior College
02.2022 - 07.2022
Freelance Projects
11.2021 - 12.2022
Facili-Trainer, Content Creator & Virtual Producer
SAKSHAM F.O.L.K.S
10.2020 - 11.2021
Freelance Projects
01.2017 - 12.2019
Certified SQA Soft Skills Trainer -
Image Consulting Business Institute
Train The Trainer -
NABET
Certified Image Consultant -
Image Consulting Business Institute
B.A - Psychology
Nagindas Khandwala College- University of Mumbai
Certified Facili-Trainer -
SAKSHAM F.O.L.K.S.
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