Usha Gurung
Hyderabad
Summary
Dynamic retail leader with proven success at Kamal Watch Company Pvt Ltd, excelling in inventory management and team leadership. Enhanced sales performance by implementing strategic marketing initiatives, fostering strong customer relationships, and mentoring staff to achieve operational excellence. Committed to driving results and improving customer satisfaction through effective communication and problem-solving skills.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work History
Retail Store Manager
Kamal watch company pvt ltd
Hyderabad
05.2024 - Current
- Managed daily operations to ensure efficient store functionality.
- Trained and supervised staff on customer service best practices.
- Oversaw inventory management and stock replenishment processes.
- Implemented visual merchandising strategies to enhance product displays.
- Assisted customers with product selection and inquiries effectively.
- Monitored sales performance and suggested improvements to team.
- Ensured compliance with company policies and procedures consistently.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized new stock for floor placement.
- Ensured all safety protocols were followed at all times by staff members.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Created engaging merchandise presentations to motivate impulse purchases.
Store Manager
Truefit and hills salon
Hyderabad
03.2022 - 01.2024
- Oversaw daily salon operations and ensured excellent customer service.
- Managed inventory levels and ordered supplies for the salon.
- Trained and mentored staff on best practices and customer engagement.
- Implemented promotional events to enhance customer experience and retention.
- Conducted performance evaluations to support team development and growth.
- Scheduled employee shifts to optimize coverage and service quality.
- Maintained cleanliness and organization of the salon environment.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Store Manager
Toni and guy salon
Hyderabad
01.2017 - 01.2023
- Managed daily operations to ensure smooth salon workflow and customer satisfaction.
- Trained and mentored staff on service standards and product knowledge.
- Oversaw inventory management, ensuring optimal stock levels and organization.
- Scheduled appointments and managed staff schedules for efficient time utilization.
- Conducted regular team meetings to address concerns and improve communication.
- Developed relationships with clients for better understanding of their needs.
- Ensured compliance with health and safety regulations within the salon environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
Store Manager
Lakmé lever pvt ltd
Hyderabad
02.2009 - 09.2015
- Managed daily operations to ensure smooth salon workflow and customer satisfaction.
- Trained and mentored staff on service standards and product knowledge.
- Oversaw inventory management, ensuring optimal stock levels and organization.
- Implemented marketing strategies to promote services and enhance brand visibility.
- Scheduled appointments and managed staff schedules for efficient time utilization.
- Conducted regular team meetings to address concerns and improve communication.
- Ensured compliance with health and safety regulations within the salon environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Bsc - Computer And Information Sciences
Pragathi Collage
Hyderabad 04.2007 - 05.2009
Npht High School
HyderabadSkills
- Inventory management
- Visual merchandising
- Sales performance analysis
- Customer relationship management
- Team leadership
- Employee training
- Cash handling
- Marketing strategy implementation
- Compliance monitoring
- Problem solving
- Effective communication
- Conflict resolution
- Staff scheduling
- Relationship building
- Market trend awareness
- Goal setting
- Stockroom management
- Shift scheduling
- Process improvements
- Incident reporting
- Recruitment and hiring
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Nepali
Advanced (C1)
C1
References
References available upon request.
Timeline
Retail Store Manager
Kamal watch company pvt ltd
05.2024 - Current
Store Manager
Truefit and hills salon
03.2022 - 01.2024
Store Manager
Toni and guy salon
01.2017 - 01.2023
Store Manager
Lakmé lever pvt ltd
02.2009 - 09.2015
Bsc - Computer And Information Sciences
Pragathi Collage
04.2007 - 05.2009
Npht High School