Hi, I’m
Usha Ponkam
Technical Support Engineer
Chennai
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over Number years in software support in global environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
6
years of post-secondary education
4
Languages
Work History
Movate Technologies Chennai
Technical Support Engineer
03.2022 - 09.2023
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Hexaware TechnologiesChennai
Customer Support Associate
03.2021 - 03.2022
Job overview
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
TeleperformanceHyderabad
Custome Support Executive
06.2020 - 06.2021
Job overview
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Assigned and designated job territories to customer care staff according to performance and history.
Education
Secondary School EducationHyderabad
Secondary School Education from Commerce
03.2003 - 03.2004
Geetham UniversityVizag
B.com from Commerce
05.2011 - 05.2014
University Overview
- Continuing education in commerce
- Professional development completed in economics
IntermediateHyderabad
12th from Commerce
03.2006 - 03.2008
Skills
Performance Optimization
undefinedTimeline
Technical Support Engineer
Movate Technologies
03.2022 - 09.2023
Customer Support Associate
Hexaware Technologies
03.2021 - 03.2022
Custome Support Executive
Teleperformance
06.2020 - 06.2021
Geetham University
B.com from Commerce
05.2011 - 05.2014
Intermediate
12th from Commerce
03.2006 - 03.2008
Secondary School Education
Secondary School Education from Commerce
03.2003 - 03.2004
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