Usha Kiran D U
Release Manager
Bangalore
Summary
An Expertise in IT profession specializing service delivery, support and enhancement of IT Systems. Working on all Release Management attributes for the Global teams with diverse skill-sets to delivery major infrastructure refreshes and application upgrade-based work streams.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Value Stream Release Manager
KPMG Global Services
04.2024 - Current
- Managed and coordinated vendor-based SaaS updates and new feature releases.
- Engaged with stakeholders to ensure seamless release processes.
- Disseminated release notes and developed comprehensive release and testing plans.
- Initiated and managed impact assessments, securing business sign-off to commence testing.
- Oversaw execution of automation scripts for regression and functional testing, followed by manual testing.
- Managed and prioritized defects in Jira, coordinating with service ops, business leads, testing teams, and vendors to resolve issues before production deployment.
- Ensured test criteria were met and accepted before production deployment.
- Communicated updates and changes to IT and business teams, ensuring awareness of upcoming changes and their impact.
- Ensured all changes were approved by the Change Advisory Board (CAB) before implementation.
- Maintained and updated the Release Calendar, displaying all planned releases.
Consultant - Enterprise Release Management
KPMG Global Services
11.2019 - 04.2024
- Led release management activities, including planning, scheduling, and controlling builds for software and infrastructure releases.
- Coordinated with Project Managers, Product and Service Owners to integrate production and project aspects.
- Ensured quality and compliance for all deployments by collaborating across functions and business process groups.
- Planned proactively for new projects, involving necessary parties for the release process.
- Integrated with various teams to ensure training and documentation before deployments.
- Assessed UAT results with technical and QA teams, obtained business owner approval, and implemented remediation plans.
- Managed change processes through workflow approval and presented them in the CAB.
- Assessed and mitigated risks with Security Risk Management, ensuring stakeholder communication.
- Handled releases in On-Prem, SaaS, and PaaS environments.
- Maintained process documents and reports, driving continual service improvement.
Analyst - Release and Change Management
DXC Technology
08.2016 - 10.2019
- Managed cross platform projects around upgrades and patching, provide input and support to tracks for process improvement initiatives.
- Was accountable for providing resolution and tracking of Project level Change Management and Release Management activities.
- Potentially worked with senior staff and management to develop successful release plans, process changes and status reporting.
- Worked hand in hand with Operations teams to manage the release to a successful outcome.
- Supports the design, implementation and management of team processes to continuously improve performance and meet overall objectives.
- Drive continuous improvement through trend reporting analysis and metrics management.
- Implemented Lean improvements throughout Release Management and Managed matrix relationships across Deposits, Operations, IT and Customer Experience.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Kingston Engineering College
Vellore 06.2012 - 05.2016
Skills
IT Release Management
IT Change Management
Process Documentation
Continual Improvement
MS Office - Excel, Visio, Power Point & SharePoint
Collaboration and Stakeholder Management
Reporting and Dashboards
Tools worked - Servicenow, remedy, HPSM, Jira
Certification
- ITIL V3
Timeline
Value Stream Release Manager
KPMG Global Services
04.2024 - Current
- Certified ScrumMaster
04-2021
- ITIL 4
09-2020
Consultant - Enterprise Release Management
KPMG Global Services
11.2019 - 04.2024
- ITIL V3
12-2017
Analyst - Release and Change Management
DXC Technology
08.2016 - 10.2019
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Kingston Engineering College
06.2012 - 05.2016
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