Ushoshi Bose
Summary
Dedicated and versatile professional with experience in education, customer service, and business analysis. Skilled in classroom management, communication, and problem-solving. Dual degrees in Commerce and Education, currently pursuing an MBA with a focus on business analysis. Transitioning career to leverage analytical skills for strategic decision-making. I am enthusiastic about contributing my diverse skill set and fresh perspectives to excel in the dynamic field of business analysis with proficiency in data-driven decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Executive
VOIS India
Ahemdabad
2022.07 - 2023.08
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Customer Service Executive
TaskUs India Private Limited
Indore
2020.08 - 2022.07
- Handled customer complaints promptly with professionalism.
- Prepared detailed reports of daily activities for management review.
- Analyzed survey data to determine customer trends and preferences.
- Mentored junior team members and managed employee relationships.
Student Teacher Intern
Shreyas Little Champs Academy
Indore
2018.07 - 2019.04
- Assisted in designing and implementing lesson plans for students.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Prepared and graded subject tests for students.
- Conferred with parents/guardians regarding students' progress and areas for improvement.
Education
Bachelor of Education - Educational And Curriculum Development
New Era College, DAVV
Mhow 2023-08
Bachelor of Commerce - Commerce
S.D.P.S Women's College
Indore 2020-10
Commerce With Informatic Practices -
St. Mary's Higher Secondary School
Mhow 2017-06
MBA - Business Analytics
MEDI-CAPS UNIVERSITY
Indore,IndiaSkills
- Decision Making
- Problem Solving
- Microsoft Office
- Data Visualization (Python)
- SQL
- Dashboards
- Data Analysis
- Business Analysis
Languages
Bengali
First Language
Bengali
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Semi-Classical Dance
- Cooking
- Painting
Accomplishments
- Elected as House Captain for the academic year 2015-16, demonstrating leadership and organizational skills in coordinating house activities and fostering a sense of community among peers.
- Currently serving as MBA Class Representative, advocating for classmates' interests and fostering effective communication between students and faculty.
Certification
- Great Learning certified Data Visualization with Power BI
- Search Engine Optimization (SEO) with Squarespace
Pursuing –
1) Google Data Analytics Professional Certificate
2) Career Essentials in Business Analysis by Microsoft and LinkedIn
3) Introduction to SQL
Timeline
Senior Executive
VOIS India
2022.07 - 2023.08
Customer Service Executive
TaskUs India Private Limited
2020.08 - 2022.07
Student Teacher Intern
Shreyas Little Champs Academy
2018.07 - 2019.04
Bachelor of Education - Educational And Curriculum Development
New Era College, DAVV
Bachelor of Commerce - Commerce
S.D.P.S Women's College
Commerce With Informatic Practices -
St. Mary's Higher Secondary School
MBA - Business Analytics
MEDI-CAPS UNIVERSITY