Usman Shams

· Commonwealth of Pennsylvania department of Labor and Industry (CWPA)

• Created a product roadmap for CWPA to further its outreach to citizens. Wrote detailed user stories, mapped out features, and defined success criteria. This program targets to improve meeting efficiency by a factor of 5 and daily staff productivity by 20%.

• Lead a team of 15 across India and USA for the CWPA program. Lead requirement gathering workshops and interviewed 20+ users. Expedited the project schedule by 30% using an Agile approach and bi-weekly deployment cycles.

· Lead the Security Operations Services for National grid (NG), integrating various security solutions into the NG telemetry. This will enable reduction of false positives by 50%, increase threat detection sensitivity by 20% and reduce probability of threats and attacks by a factor of 3.

· Was chartered by Executive Management to spearhead the recovery strategy for an important Israeli account, with limited budget. The result- Pulled project status from red to green in 2 months, with 90K$ Yearly ACR, 300K$ Billed revenue. Paved way for a future deal of approx. $2.5M.

· Mentored the Data&AI Team on Backlog Accuracy and maintenance. Increased Domain ranking in the ORG from 5th to 2nd in Backlog accuracy. Delivered multiple sessions to the World-wide PJM Community.