Utkarsh Ahuja
System and Network Administrator
Summary
System and Network Administrator with 7+ years of experience managing IT infrastructures and optimizing network operations. Configuring and securing firewalls, managing Windows Servers for optimal performance. Proven ability to streamline processes, reduce downtime, and deliver seamless IT solutions aligned with organizational goals. Skilled in leading geographically diverse teams, automating processes for enhanced efficiency, and ensuring system security and high availability.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
Work History
System and Network Administrator
Capline India Services
12.2023 - Current
- Manage and support IT infrastructure spanning 30+ locations, including offshore operations in India and onshore offices in USA, catering to 500+ users with a focus on high availability and seamless functionality.
- Administer firewalls across offshore (FortiGate) and onshore (SonicWall) locations, including LAN/WAN, SD-WAN, VPN configurations, LDAP integration, VLAN policies, port forwarding, authentication, web filtering, quota management, and automated monitoring alerts.
- Set up and maintain SNIP-IT inventory management system hosted on Amazon AWS, streamlining inventory tracking and reporting.
- Manage Windows Servers across multiple locations, with responsibilities for Active Directory (AD), DNS, LDAP, WSUS, Group Policy configurations, and OU management to enhance security and efficiency.
- Deployed Home Assistant on Proxmox server with automation for monitoring temperature, humidity, and device power states, providing real-time alerts via email for critical events.
- Oversee Google Workspace for 400+ licenses, including user provisioning, email migrations (100+ users), auditing logs, and managing compliance through email vaults and audit trails.
- Manage VOIP solutions, including ZoomCorp and RingCentral, ensuring robust communication systems across onshore and offshore locations.
- Provide comprehensive desktop support for hardware, OS installations, and printer setups, resolving end-user issues efficiently using LogMeIn Rescue and TeamViewer for remote desktop setups and technical support.
- Leverage ProHance and Teramind for activity tracking and managing productivity for WFH users.
- Monitor Windows Server services using Site24x7 and Uptime Robot, ensuring uptime and sending real-time alerts for service or gateway disruptions across 30+ locations.
- Conduct infrastructure audits and manage policies for website access restrictions on Windows Server for non-manageable switch environments.
- Implement and maintain automation systems for IT operations, reducing downtime and enhancing overall network reliability.
Network/Server Administrator
ACSG Corp
05.2022 - 09.2023
- Troubleshot and resolved complex technical issues concerning desktop and network infrastructure, ensuring minimal downtime and maximum system performance.
- Configured, optimized, and secured network devices, including switches, routers, and firewalls, to maintain a robust and secure network environment.
- Installed, configured, and maintained Windows OS, Windows Server, Ubuntu Desktop, CentOS, Kali Linux, and Ubuntu Server environments.
- Implemented and managed Apache and Nginx web servers, optimizing hosting capabilities and ensuring reliable access to web-based applications.
- Configured and managed Active Directory, including user account creation, group policy management, and domain controller administration.
- Administered Remote Desktop Services and leveraged virtualization technologies, such as VMware and VirtualBox, to create and optimize virtual machines.
- Installed and maintained CRM servers, ensuring smooth operation and performance enhancements.
- Conducted troubleshooting for Untangle firewalls to manage office internet and pfSense firewalls for CRM servers, resolving connectivity and security issues.
- Worked on DNS and DHCP configurations, ensuring proper name resolution and IP address assignment.
Technical Support Engineer(EDP)
Machine Tools India Limited
11.2017 - 04.2022
- Installed, configured, and troubleshot technical issues related to desktops, laptops, printers, and network devices such as switches, routers, and firewalls.
- Administered and maintained Active Directory, managing user accounts, groups, and organizational units.
- Led the setup of new IT labs, configuring firewalls and deploying networking equipment to meet organizational requirements.
- Hosted critical applications and implemented network policies to ensure security and operational continuity.
- Collaborated with the IT team to optimize network performance and implement VLANs for improved resource allocation.
- Provided technical support to end-users via remote tools, resolving issues efficiently and ensuring minimal disruption.
Education
Bachelor of Computer Applications -
New Delhi, India 08.2013 - 08.2016
High School Diploma -
12th Grade (Central Board of Secondary Education)
New Delhi, India 04.2012 - 03.2013
High School Diploma -
10th Grade (Central Board of Secondary Education)
New Delhi, India 04.2010 - 03.2011
Skills
Operating Systems: Windows Server, Linux (CentOS, Ubuntu, Kali Linux), Windows OS
Networking: TCP/IP, DNS, DHCP, VLANs, VPN, SD-WAN, SNMP
Firewalls: Fortinet (FortiGate), SonicWall, Untangle, pfSense
Cloud Platforms: Amazon AWS, Google Workspace
Virtualization: VMware, Proxmox, VirtualBox
Automation/Scripting: PowerShell, Bash, Google Apps Script
IT Tools: SNIP-IT, Active Directory, Home Assistant, ProHance, Teramind
Group Policy Management: Configuring policies on Windows Server for web access restrictions and user-specific rules
Windows Server Management: Active Directory, DNS, LDAP, WSUS
Hosting and Databases: Apache, Nginx, MySQL
Remote Desktop Tools: LogMeIn, TeamViewer,
Monitoring Tools: Site24x7, Uptime Robot
Timeline
FCA - FortiGate 7.4 Operator Self-Paced
02-2025
FCA - FortiGate 7.4 Operator Self-Paced
02-2025
FCA - FortiGate 7.4 Operator Self-Paced
01-2025
FCA - FortiGate 7.4 Operator Self-Paced
01-2025
FCF - Introduction to the Threat Landscape 2.0 self-paced course!
12-2024
System and Network Administrator
Capline India Services
12.2023 - Current
Network/Server Administrator
ACSG Corp
05.2022 - 09.2023
Technical Support Engineer(EDP)
Machine Tools India Limited
11.2017 - 04.2022
Bachelor of Computer Applications -
08.2013 - 08.2016
High School Diploma -
12th Grade (Central Board of Secondary Education)
04.2012 - 03.2013
High School Diploma -
10th Grade (Central Board of Secondary Education)
04.2010 - 03.2011
Certification
FCF - Introduction to the Threat Landscape 2.0 self-paced course!
Declaration
I consider myself familiar with all given Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge
Utkarsh Ahuja
Disclaimer
I consider myself familiar with all given Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.