Summary
Work History
Education
Accomplishments
Additional Information
Skills
Timeline
ResearchAssistant
Utkarsh Gaur

Utkarsh Gaur

Delivery Manager
Jodhpur

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Service Delivery Manager

GTS Infosoft LLP
Jodhpur, RJ
06.2022 - Current
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
  • Coordinated and led internal and external site team meetings.
  • Facilitated completion of deliveries and verified documentation.
  • Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
  • Applied agile project management and agile transformation techniques on multiple projects.
  • Investigated and corrected or escalated project problems.
  • Maintained project schedules by managing timelines and making proactive adjustments.

Zonal Sales Manager

VRX Global LLP
Pune , RJ
12.2021 - 06.2022
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Implemented systems and procedures to increase sales.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Reduced costs 15% through client and distributor price negotiations.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Area Sales Manager

Navkar Automotive
09.2020 - 11.2021
  • Strategic alignment with vendor including capacity management, inventory planning, and employees management
  • Development of distributors and distribution network in entire Rajasthan
  • Managing marketing campaigns and guiding the team for promotional activities
  • Client management including development and retention.

Account Manager

Tvarita Holidays
02.2019 - 03.2020
  • Communicate with clients and respond to domestic and international travel requests
  • Maintain booking details on daily basis and report accounts receivables on weekly and monthly basis from companies
  • Promote business locally and generate sales for packages offered by

Technical Support Representative

General Automobile
07.2018 - 12.2018
  • I was overlooking sales and service of Car maintenance equipments used in automobile garages
  • Repair and maintenance of Karcher and Bosch equipments under the supervision of dealer (General Automobile), the authorized Dealer and Service Provider.

Education

Bachelor of Technology -

Jodhpur Institute of Engineering &Technology, TechnicalUniversity
08.2013 - 07.2017

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 21 staff members.
  • Hit and exceeded sales KPIs by 20%-25% every month.
  • Cold- called 20+ potential clients on a daily basis, with a closing rate of 10%-20%.
  • A proven track record of delivering projects to time, cost and quality.
  • Hands-on experience of agile project management.

Additional Information

  • Acted as coordinator in various activities at JIET College.
  • Second runner up in tug of war competition at JIET.
  • Attended "Pariwartan program" for development of skill.
  • Won second prize in district level softball competition.
  • Secured second position in inter school Street play.
  • Secured second rank in whole CSE branch at JIET College in 3 semester examination.
  • 1st runner up in working model competition at open house 2013.

Skills

Project Management

Documentation Management

Client relationship management

Operations support

Agile

Waterfall methodology

Multitasking Abilities

Timeline

Service Delivery Manager

GTS Infosoft LLP
06.2022 - Current

Zonal Sales Manager

VRX Global LLP
12.2021 - 06.2022

Area Sales Manager

Navkar Automotive
09.2020 - 11.2021

Account Manager

Tvarita Holidays
02.2019 - 03.2020

Technical Support Representative

General Automobile
07.2018 - 12.2018

Bachelor of Technology -

Jodhpur Institute of Engineering &Technology, TechnicalUniversity
08.2013 - 07.2017

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Utkarsh GaurDelivery Manager