Utkarsh Gupta
Branch Manager
Summary
A sincere professional with 11+ years of multi-faceted experience in Banking Operations, Team management, Sales Focused Team Drive & Customer Relationship Management in the Banking Sector. Presently associated with Axis Bank Limited as Senior Manager (Branch Head) for 14 months.
Overview
11
11
years of professional experience
Work History
Senior Manager (Branch Head)
Axis Bank Limited
6 2023 - Current
- Handling entire branch operations i.e Cash, Clearing, Account opening and customer service & escalations.
- Responsible for Branch Audit and Compliance.
- Customer Service & Cross sell productivity of branch resources. Supervise, Monitor & Authorize daily transactions in terms of branch operations.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Branch business generation, mentoring team members for career advancement, fostering a pipeline of future leaders within the organization.
Branch Operations Head
Axis Bank Limited
04.2021 - 05.2023
- Handling of entire branch operations i.e Cash, Clearing, Account opening and customer service & escalations.
- Responsible for Branch Audit and Compliance
- Led cross-functional teams to achieve business milestones and deliver high-quality results.
- Generation and verification of all branch reports and rectification of errors.
- Generate business, cross sell and facilitate Ops team to do cross sell
- Cash receipts and payments in the prescribed TAT without errors and maintaining CRL Back up of Branch Manager
Manager - Operations
Axis Bank Limited
04.2019 - 03.2023
- Handled both Individual and supervisory role very effectively.
- Handled as Branch Operations Head during this tenure.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Deputy Manager - Operations
Axis Bank Limited
04.2017 - 03.2019
- Worked at Axis Bank Limited Medical College Road Branch as Deputy Manager, Operations and handled Clearing and Front Desk Officer Profile.
- Generated repeat business through exceptional customer service.
Assistant Manager
Axis Bank Limited
09.2013 - 03.2017
- Started my career from Axis Bank Limited Gorakhpur Main Branch as Assistant Manager, Operations and handled Head Teller Cash Operations, Clearing and Front Desk Officer effectively.
Education
PGDM -
Institute of Technology And Management
Ghaziabad, Uttar PradeshB.Com - undefined
Deen Dayal Upadhyay Gorakhpur University
Gorakhpur, Uttar PradeshSenior Secondary - undefined
Saraswati Shishu Mandir, Gorakhpur
Gorakhpur, Uttar PradeshHigh School - undefined
Saraswati Shishu Mandir
Gorakhpur, Uttar PradeshSkills
Ability To Multitask
Quick Learner
Leadership and Teamwork
Effective Time Management
Communication Skill
Customer Service and Relationship Management
Personal Information
- Father's Name: Mr Ranveer Gupta
- Mother's Name: Mrs Pushpa Gupta
- Date of Birth: 11/04/1990
- Marital Status: Married
Spousename
Mrs Kirti Gupta
Languages
English
Hindi
Awards
- Got Recognized with Cluster Head, Axis Bank Ltd in April 2023
- Blazer Of Honor, BOH, Recognized By Regional Head, Axis Bank
- Special 26, BRO, Got Recognized By Circle Head Lucknow, Axis Bank
- MDRT Qualifying Branch for last 2 years (2021 & 22)
- Axis Joshiley Superstar for July-September 2021
Interests
Video Games
Adventure Sports
SEO Keywords and Website Development
Timeline
Branch Operations Head
Axis Bank Limited
04.2021 - 05.2023
Manager - Operations
Axis Bank Limited
04.2019 - 03.2023
Deputy Manager - Operations
Axis Bank Limited
04.2017 - 03.2019
Assistant Manager
Axis Bank Limited
09.2013 - 03.2017
Senior Manager (Branch Head)
Axis Bank Limited
6 2023 - Current
PGDM -
Institute of Technology And Management
B.Com - undefined
Deen Dayal Upadhyay Gorakhpur University
Senior Secondary - undefined
Saraswati Shishu Mandir, Gorakhpur
High School - undefined
Saraswati Shishu Mandir