Utkarsh Makasare
Ahmedabad
Summary
Tourism Specialist - 12+ years' Experience in Travel industry. 350+ MICE Group - 50000+ PAX - 1500+ Cities and So On... Training and Motivation to team members. From Domestic to International tours. Sales to Operations. Individual to Group handling. Knowledge of All Travel Services Knowing 2 GDS - Galileo & Amadeus MICE (Meetings, Incentives, Conferences and Exhibitions) handling and Tour Manager.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager - Travel Desk & Adminstration
Krish Technolabs Private Limited
2023.12 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Managed relationships with third-party ticketing providers, ensuring seamless integration of their services into the overall event management process.
Manager - Travel Desk & MICE
Asian Granito India Limited
2022.09 - 2023.08
- Handling entire Travel Desk operations, Accounting, Vendor Management & MICE
Manager - Operations
Trip Logs Private Limited
2021.01 - 2022.09
- Issuing International & Domestic Air tickets, Hotels, Visa & Cabs
Manager - Travel Desk
Sterlite Technologies Limited
2019.02 - 2020.12
- Handling entire Travel Desk operations
Assistant Manager - Operations
Green Channel Travel Services (Cadila Pharmaceuticals)
2015.06 - 2019.02
- Air Ticketing Domestic & International MICE & CME handling
- Hotel Booking Visa Processing Rescheduling & issuing tickets
- Amadeus & Galileo Certified
Assistant Manager - Operations
Panache Holidays (Mazda Limited)
2012.05 - 2015.06
- Air Ticketing Domestic & International MICE & CME handling
- Hotel Booking Visa Processing Rescheduling & issuing tickets.
Travel Consultant
Riya Travel & Tours
2009.01 - 2012.04
- Domestic Air ticketing SPOC for Riya Connect for Gujarat Agents
Education
High School Diploma -
Avalon Aviation Academy
Ahmedabad, India06.2009
Skills
- Corporate Events
- Air Ticketing
- Travel & Tourism
- Tour Management
- CME
- Business Travel
- Team Mentoring
- Teamwork
- Visa Assistance
- Tourism
Websites
Certification
- Amadeus, Amadeus Ahmedabad
- Galileo, Travel port Bulgaria Ltd. Galileo Dubai
Awards
Lead Support for IAMICON - Cadila Pharmaceuticals, 10/2016
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge & belief
Timeline
Assistant Manager - Travel Desk & Adminstration
Krish Technolabs Private Limited
2023.12 - Current
Manager - Travel Desk & MICE
Asian Granito India Limited
2022.09 - 2023.08
Manager - Operations
Trip Logs Private Limited
2021.01 - 2022.09
Manager - Travel Desk
Sterlite Technologies Limited
2019.02 - 2020.12
Assistant Manager - Operations
Green Channel Travel Services (Cadila Pharmaceuticals)
2015.06 - 2019.02
Assistant Manager - Operations
Panache Holidays (Mazda Limited)
2012.05 - 2015.06
Travel Consultant
Riya Travel & Tours
2009.01 - 2012.04
High School Diploma -
Avalon Aviation Academy