Utkarsh Mishra
Lucknow
Summary
Experienced Sales Person / eCommerce Consultant / Business Developer with a demonstrated history of working in the Internet industry and Logistics. Skilled in Business Planning, eCommerce, Customer Relationship Management (CRM), Sales & Marketing, Market Research and Management. Strong Sales professional with Bachelor of Technology in Computer Science and Master Of Business Administration (MBA) focused in Marketing.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Regional Channel Head
DTDC EXPRESS LIMITED
2021.02 - Current
- Driving Channel Sales and Direct Sales with our Largest Franchisee Network model and generating the good amount of Revenue for the Organization
- To Generate maximum Revenue for the Organization and achieve 100% targeted budget allocated through various products
- Handling Team of more than 50 team mates and working on the enhancement of channel business
- Channel Partner Meeting , Launch of Business Meetings Programs / Initiatives taken by the company for the benefit of channel partners and make them understand of the advantages and benefit for the same
- New Partner Development / Pin Code Expansion is the major area of work to get the booster in business enhancement and focusing of First Mile / Last Mile operations
- New Client Onboarding / Client Acquisition is also one the major KRA on which we have to work
- Brand Building / Marketing Collaterals / New Initiatives and ideas to be implemented in the market for 360 degree achievements.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
Business Development Manager
GATI KWE (Gati Kintestsu Express Pvt Ltd.)
2017.04 - 2021.01
- Business Developer with Key responsibility of account holding
- Job is to on-board Corporate Credit Clients accomplishing Businesses with the fulfillment of all Logistics/ Warehousing / Payments / eCommerce / SCM need
- To Generate maximum Revenue for the company and achieve 100% targeted budget allocated through various products of my team
- Closely follow ups for pick ups / deliveries with internal teams & solving all the escalations / complaints of customers and managing the total portfolio of customers
- Cold Calls, Personal Visit, Meetings, Negotiations, as an Key Account Manager with maintaining the strong personal relationships ensuring the account must grow
- To collect the payment from clients within the stipulated time frame is the one of our major Job Role with MR Generation and accounting of the invoices
- We have to work along with Operations, Accounts team internally to help clients with their queries, problems to deal with them with the awareness of our Brand.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
eCommerce Consultant / Business Developer
Goshopmatic.com (Shopmatic Solutions Pvt Ltd)
2015.10 - 2017.04
- Our prime focus is to generate sales on a daily basis - depending upon the number of clients we engage and close at a regular streak
- We help the businessmen in going online ( Website, Payment-gateway, Logistics, Application etc
- Not only we concentrate in helping them in setting an successful online business, but we also help them in understanding the market on a real time basis for being able to remain at the top of their business
- Adding to everything else, depending upon companies requirement, we even go on field to help the business grow in all possible directions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Onboarded and managed new client accounts to boost retention rates.
Associate Sales Consultant
PolicyBazaar.Com (Best Ecluster Soft Service Pvt Ltd)
2014.08 - 2015.09
- As an Insurance adviser, i used to assist the customers - who used to visit our platform / website, and assist them how they can choose a best term insurance policy for securing the lives of their family
- Along with that, I also used to educate them about the norms in such a way, that they themselves can pass over the same knowledge to their friends & relatives, so as to increase the awareness of insurance and our company too.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Master of Business Administration (MBA) -
Sam Higginbottom Institute Of Agriculture, Technology & Sciences
2012.07 - 2014.06
B.Tech - Computer Science And Engineering
School Of Management & Sciences, Lucknow (UPTU)
Lucknow 2008.07 - 2012.06
Intermediate -
Jwala Devi Saraswati Vidya Mandir Intermediate College (UP Board)
Allahabad 2006.07 - 2007.06
High School -
K P College (UP Board)
Pratapgarh 2004.07 - 2005.06
Skills
Interpersonal Communication
Accomplishments
- On-Boarded big clients like - Amazon, Ultra-Tech Cement, HAL, Sony-India, Tokyo-Plast International, KARAM, WIPRO etc. and generated the good revenue for the company.
- Being Awarded continuously for 6 months from Jul-19 to Dec-19 under TITAN-SCHEME Award for generating the highest sales and collections for the entire territory.
- Promoted in a year from BD Executive to Sr. BD Executive. In April 2019 promoted as an Acting-Business Development Manager (Asst. Manager) profile and working along with the team of 4 team-mates.
- Worked on special projects of eCommerce like - eCommerce Fulfillment Customer Dashboard Program, e-Com Engagement Clients Acquisition etc. and appraised by company.
- Appraised for come up with a new idea that improved things.
- Always been complimented by RPO and co-workers for good work and helping others and also contributed to good customer service.
- I have Secured Awards, promotions and other acknowledgments of achievement in GATI.
Additional Information
Felicitated by The Uttar Pradesh LEADERSHIP AWARDS 2023 at, Taj Hotels Lucknow
Recognized as “ Leaders of Tomorrow Award ” by Hon. State Minister Shri Mayankeshwar Singh (Parliamentary Affairs, Family Welfare, Health Education, Mother and Child Welfare) along with Dr R.L Bhatia (Founder-World CSR Day, World Sustainability)
Personal Information
- Father's Name: Mr. Pramod Kumar Mishra (Sr. Accounts Officer - Nehru Yuva Kendra, Ministry of Youth Affairs & Sports, Govt. of India)
- Mother's Name: Mrs. Sushila Mishra (Director- NGO and House Maker)
- Date of Birth: 10/June/91
- Relationship Status: Married
Disclaimer
I hereby declare that all the above said information is true to the best of my knowledge and belief.
UTKARSH MISHRA
Timeline
Regional Channel Head
DTDC EXPRESS LIMITED
2021.02 - Current
Business Development Manager
GATI KWE (Gati Kintestsu Express Pvt Ltd.)
2017.04 - 2021.01
eCommerce Consultant / Business Developer
Goshopmatic.com (Shopmatic Solutions Pvt Ltd)
2015.10 - 2017.04
Associate Sales Consultant
PolicyBazaar.Com (Best Ecluster Soft Service Pvt Ltd)
2014.08 - 2015.09
Master of Business Administration (MBA) -
Sam Higginbottom Institute Of Agriculture, Technology & Sciences
2012.07 - 2014.06
B.Tech - Computer Science And Engineering
School Of Management & Sciences, Lucknow (UPTU)
2008.07 - 2012.06
Intermediate -
Jwala Devi Saraswati Vidya Mandir Intermediate College (UP Board)
2006.07 - 2007.06
High School -
K P College (UP Board)
2004.07 - 2005.06
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