Hi, I’m
Utkarsh Mishra
Hyderabad
Summary
Dynamic team leader with a proven track record at Wipro Technologies, excelling in project management and quality assurance. Expert in data analysis and process optimization, I successfully directed a team of 20 to exceed quarterly targets while fostering a culture of motivation and continuous improvement.
Overview
3
years of professional experience
Work History
Wipro Technologies India Private LimitedHyderabad
Team Leader
09.2023 - Current
Job overview
- Delivered coaching and feedback on employee performance, fostering professional growth.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed completed work to verify consistency, quality, and conformance.
- Directed team of 20 individuals to achieve quarterly targets, surpassing goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
Wipro Technologies India Private LimitedHyderabad
Subject Matter Expert
09.2023 - 06.2024
Job overview
- Acted as an SME to resolve case-related queries requiring a higher-level review, and provided expert insights to ensure accurate decision-making.
- Supported and ensured compliance with regulatory requirements through diligent quality checks and monitoring processes.
- Assisted as a backup team leader during crises, taking charge of the team, managing workflows, and ensuring smooth operations in high-pressure situations.
- Managed daily reports, including RAG (Red, Amber, Green), BOD (Beginning of Day), and EOD (End of Day) reports, ensuring timely and accurate communication of key metrics.
- Delivered refresher training sessions for new joiners to enhance their understanding of processes and best practices.
- Conducted regular calibration calls to align team performance with organizational standards, ensuring consistency and quality in case handling.
Wellness Hospitals
MIS Executive
08.2023 - 09.2023
Job overview
- Maintain and update patient, staff, and operational data in the MIS system
- Generate daily, weekly, and monthly reports for management and operational planning
- Monitor data accuracy and ensure compliance with hospital policies
- Support departments by providing relevant data for decision-making
- Troubleshoot system issues and coordinate with IT for resolutions
- Develop and streamline data management processes for efficiency
- Ensure data security and confidentiality
Teleperformance Global Services Private Limited
Research and Machine Intelligence Analyst
08.2022 - 07.2023
Job overview
- Collected, organized, and refined data to meet client quality standards, improving model accuracy with in-house tools
- Validated data for precision and resolved database issues proactively
- Designed performance dashboards and reports using Google Sheets, Google Colab, and Google Data Studio
- Analyzed data trends to support Google's research initiatives and Bard model development
- Optimized data workflows to align with project objectives and quality benchmarks
Education
Osmania UniversityHyderabad
Master of Computer Applications from Computer Programming, Specific Applications
09-2025
Dr. Ram Manohar Lohia Awadh UniversityFaizabad
Bachelor's in Computer Application from Computer Application
01.2021
Skills
- Team leadership
- Data analysis
- Project management
- Quality assurance
- Process optimization
- Effective communication
- Team building
- Work planning
- Documentation and reporting
- Feedback delivery
- Coaching and mentoring
- Process improvement
- Coaching
- Shift scheduling
- Leading team meetings
- Complaint resolution
- SOP adherence
- Performance improvement
- Daily workflow improvement
- Giving constructive feedback
- Leadership
- Team motivation
- Client communication
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 15/01/2002
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Team Leader
Wipro Technologies India Private Limited
09.2023 - Current
Subject Matter Expert
Wipro Technologies India Private Limited
09.2023 - 06.2024
MIS Executive
Wellness Hospitals
08.2023 - 09.2023
Research and Machine Intelligence Analyst
Teleperformance Global Services Private Limited
08.2022 - 07.2023
Osmania University
Master of Computer Applications from Computer Programming, Specific Applications
Dr. Ram Manohar Lohia Awadh University
Bachelor's in Computer Application from Computer Application
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