Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Hobbies
Timeline
SoftwareEngineer

UTKARSH PAL

Software engineer
GORAKHPUR

Summary

Proven technical support expert with over four years of experience in troubleshooting and enhancing client satisfaction. Adept at optimizing technology solutions to meet diverse client needs, ensuring seamless user experiences. Strong ability to leverage expertise and a network of professional relationships to deliver exceptional support quality. Committed to driving results and fostering positive client interactions in fast-paced environments.

Overview

5
5
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Software Engineer

HCL Technologies
01.2021 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
  • Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.

Education

Bachelor - Electronic Engineering

Dr. A.P.J. Abdul Kalam Technical University
Kanpur, India
04.2001 -

Skills

Accomplishments

ERS Champion Award Recipient
Recognized for outstanding collaboration with cross-functional teams and clients to resolve multiple complex issues, resulting in enhanced client satisfaction and strengthened stakeholder relationships.

Software

PLSQL

Kibana

Putty

Powerbi

Fuse(ETL)

EXCEL

JIRA

SALESFORCE

Certification

Preparing Data for Analysis with Microsoft Excel

Hobbies

Passionate about reading books on market investment, personal development, and fiction. Continuously expanding knowledge in financial literacy, self-growth strategies, and storytelling to enrich both professional and personal perspectives.

Timeline

Data Modeling in Power BI

08-2025

Harnessing the Power of Data with Power BI

07-2025

Extract, Transform and Load Data in Power BI

07-2025

Preparing Data for Analysis with Microsoft Excel

06-2025

Databases and SQL for Data Science with Python

09-2024

Software Engineer

HCL Technologies
01.2021 - Current

Bachelor - Electronic Engineering

Dr. A.P.J. Abdul Kalam Technical University
04.2001 -
UTKARSH PALSoftware engineer