PLSQL
UTKARSH PAL
Software engineer
GORAKHPUR
Summary
Proven technical support expert with over four years of experience in troubleshooting and enhancing client satisfaction. Adept at optimizing technology solutions to meet diverse client needs, ensuring seamless user experiences. Strong ability to leverage expertise and a network of professional relationships to deliver exceptional support quality. Committed to driving results and fostering positive client interactions in fast-paced environments.
Overview
5
5
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Software Engineer
HCL Technologies
01.2021 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Documented faults and bugs for referral to development staff for use in updates.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
- Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
Education
Bachelor - Electronic Engineering
Dr. A.P.J. Abdul Kalam Technical University
Kanpur, India 04.2001 -
Skills
Accomplishments
ERS Champion Award Recipient
Recognized for outstanding collaboration with cross-functional teams and clients to resolve multiple complex issues, resulting in enhanced client satisfaction and strengthened stakeholder relationships.
Software
Kibana
Putty
Powerbi
Fuse(ETL)
EXCEL
JIRA
SALESFORCE
Certification
Preparing Data for Analysis with Microsoft Excel
Hobbies
Passionate about reading books on market investment, personal development, and fiction. Continuously expanding knowledge in financial literacy, self-growth strategies, and storytelling to enrich both professional and personal perspectives.
Timeline
Data Modeling in Power BI
08-2025
Harnessing the Power of Data with Power BI
07-2025
Extract, Transform and Load Data in Power BI
07-2025
Preparing Data for Analysis with Microsoft Excel
06-2025
Databases and SQL for Data Science with Python
09-2024
Software Engineer
HCL Technologies
01.2021 - Current
Bachelor - Electronic Engineering
Dr. A.P.J. Abdul Kalam Technical University
04.2001 -