Utkarsh Patil
Associate Coordinator - Billing
Summary
To take up a challenging career in the Organization and to make use of my experience and knowledge to the full extent. Dependable Coordinator possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Associate Coordinator
ConnectWise LLC
Pune
02.2021 - Current
- Analyze and resolve billing disputes from customers by verifying their invoices
- Route other correspondence accordingly to the appropriate teams
- Respond to escalated vendor internal questions and complaints and strategize a resolution plan
- Maintain and update financial as well as personal account information using computer software programs
- Assist with training new hires through 1-on-1 shadow sessions
- Issue Credit and Debit Memo's to customers whenever required
- Issue bulk Credit Memo's to larger customers (distributors)
- Working knowledge of Salesforce, Zuora, Manage software's
- Coached employees through day-to-day work and complex problems.
Senior Specialist
Ocwen Financial Solutions Private Limited
Pune
03.2013 - 01.2021
- Job profile in Current Role (STM-CAIR Process): -
- Worked as a shadow Team Lead handling a team of 8 people
- Responsibilities included allocation and consolidation of work and validation of Main files
- Preparing Reports, Summaries and providing them to Higher Management on daily and monthly basis
- Good knowledge of Loan Origination and Loan Closing related documents
- Communicated with onshore colleague for process related queries
- Provided floor support for the CAIR team on all projects
- Attending on-shore calls as per the required work
- Maintaining Quality tracker, efficiency tracker and attendance tracker as and when required
- Trained the team on Rescap and Freddie Mac project
- Job profile in Previous Role (Foreclosure Process): -
- The profile involved meeting attorney requirements for foreclosing properties
- Raising Workflow for follow-up with attorney
- Reviewed loans to meet foreclosure criteria
- Keeping update with regards to different State level matrix
- Follow up with different departments.
Senior Associate
Wipro BPO Private Limited
Pune
10.2011 - 01.2013
- Maintaining customer's A/C
- Billing customer's for their monthly usage of Electricity, Gas and Hot Water
- Resolving customer queries related to their bills
- Handled Escalation cases.
Hardware and Networking Engineer
Suman Enterprises
Islampur
08.2008 - 08.2011
- Installation of Hardware, Software's and Operating Systems
- Troubleshooting of Hardware, Software's and Operating Systems
- Establishing LAN Network in small companies and Net Café's
Education
BCA -
Tilak Maharashtra University
H.S.C - undefined
Kolhapur Board
Diploma - Hardware and Networking
Jetking Infotrain
No Degree - SSC
Islampur Highschool, Islampur
Islampur 04.2001 -
Skills
MS Excel
Accomplishments
- Top performer in training with good scores.
- Got a reward as a Top Performer during Annual R & R event in Wipro (Year 2012).
- Got a reward as a Top Performer during R & R event in Homeward (Year 2013).
- Got a reward as a Best All-Round Performance during R & R event in Homeward (Year 2014)
- Got a reward as a Best All-Round Performance during R & R event in Homeward (Year 2015)
- Got a reward as a Best Productivity during R & R event in Homeward (Year 2015)
- Got a reward as Best Quality Scores during R & R event in Homeward (Year 2015)
- Got MILESTONES 2015 Award in Company's Annual R & R event in Mumbai (Year 2015)
- Got a reward as Best Overall Performance in II Quarter of 2015.
- Got Hoot Points (Appreciation Reward) from various internal departments for helping in resolving their queries in current organization.
Certification
Diploma in Hardware and Networking
Hobbies
1) Photography : Photography is my hobby. I use my DSLR and mobile to capture the beauty of the nature. I also do some basic post-processing.
2) Reading Tech Magazines
Timeline
Associate Coordinator
ConnectWise LLC
02.2021 - Current
Senior Specialist
Ocwen Financial Solutions Private Limited
03.2013 - 01.2021
Senior Associate
Wipro BPO Private Limited
10.2011 - 01.2013
Hardware and Networking Engineer
Suman Enterprises
08.2008 - 08.2011
Diploma in Hardware and Networking
04-2005
No Degree - SSC
Islampur Highschool, Islampur
04.2001 -
BCA -
Tilak Maharashtra University
H.S.C - undefined
Kolhapur Board
Diploma - Hardware and Networking
Jetking Infotrain
Similar Profiles
Rishabh KalroRishabh Kalro
Security Analyst at ConnectWise LLCSecurity Analyst at ConnectWise LLC
Gigy Alex P. ChackoGigy Alex P. Chacko
Product Manager at Connectwise LLCProduct Manager at Connectwise LLC
Mara Janine Errea M. ArizaMara Janine Errea M. Ariza
Sales Development Representative at ConnectWise, LLCSales Development Representative at ConnectWise, LLC
Noorhazwanie KhalidNoorhazwanie Khalid
ASSOCIATE COORDINATOR at Niosh National Institute For Occupational Safety And HealthASSOCIATE COORDINATOR at Niosh National Institute For Occupational Safety And Health
Tammie AllisonTammie Allison
Associate Coordinator at MW-CPPCAssociate Coordinator at MW-CPPC