Utkarsh Wagh
Pune
Summary
Driven OpenShift Managed Cluster Support Engineer from Red Hat, Inc., I excel in deploying and optimizing clusters across ROSA, GCP, and Azure, ensuring high availability. My collaboration with SRE teams and proficiency in Ansible and Kubernetes led to a 40% reduction in incident resolution times. Known for exceptional problem-solving skills and a passion for automation, I significantly enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OpenShift Managed Cluster Support Engineer
Red Hat, Inc
Pune
02.2021 - Current
- Provide end-to-end support for OpenShift clusters on ROSA, GCP, and Azure, ensuring high availability and optimal performance
- Collaborate with the SRE team to proactively monitor, scale, and optimize OpenShift clusters for performance, reliability, and cost efficiency
- Troubleshoot and resolve cluster issues, networking problems, and infrastructure failures in a 24/7 production environment
- Deploy and maintain OpenShift clusters, configuring Operators, Helm charts, and monitoring tools
- Manage RBAC policies, security controls, and cluster-wide configurations for compliance with industry standards
- Automate repetitive tasks using Ansible, Terraform, and shell scripting to improve operational efficiency
- Implement CI/CD pipelines using GitOps methodologies to streamline deployments and updates
- Monitor system health using Prometheus, Grafana, and centralized logging (ELK, Loki, Fluentd)
- Participate in incident response, root cause analysis (RCA), and post-mortem reviews to prevent recurring issues
- Reduced OpenShift incident resolution time by 40% through improved monitoring and alerting strategies in collaboration with the SRE team
- Successfully migrated OpenShift clusters from on-premises to ROSA/GCP/Azure with zero downtime
- Automated cluster provisioning and scaling, reducing manual effort by 50%
- Worked closely with SRE engineers to implement self-healing mechanisms, reducing unplanned downtime by 30%
Education
Bachloer - Computer Science
BAMU
Aurangabad04-2019
Skills
- OpenShift
- Kubernetes
- Docker
- AWS
- GCP
- Azure
- Ansible
- Terraform
- Jenkins
- GitOps
- ArgoCD
- Flux
- Istio
- Service Mesh
- RBAC
- IAM
- Load Balancers
- Prometheus
- Grafana
- ELK Stack
- OpenTelemetry
- Bash
- Python
- YAML
- Helm
- Git
- GitHub
- GitLab
- Technical support
Certification
- Red Hat Certified Specialist in OpenShift Administration
- Certified Kubernetes Administrator (CKA)
- Microsoft Certified: Azure Administrator Associate
- Google Cloud Certified – Associate Cloud Engineer
Attributes
- Strong analytical and problem-solving skills.
- Ability to work in high-pressure environments and on-call rotations.
- Excellent communication and documentation skills.
- Experience in cross-team collaboration with SRE, DevOps, and Cloud teams to drive operational excellence.
Timeline
OpenShift Managed Cluster Support Engineer
Red Hat, Inc
02.2021 - Current
Bachloer - Computer Science
BAMU
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