Myron Dias
Food And Beverage Associate
Margao
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in MICROS. Offering 2 year’s background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Guest Service Associate
Marriott International
Benaulim
10.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new servers on restaurant policies and procedures.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
S.S.C -
NIOS
MargaoDiploma - F&B
Fr.Agnels Institute of Culinary And Hospitality
Margao 07.2021 - 12.2021
Skills
Guest experiences
undefinedCertification
STCW, SEASCAN,CRT NO 2070456101230216
Timeline
STCW, SEASCAN,CRT NO 2070456101230216
07-2023
SECURITY TRAINING FOR SEAFARERS.
07-2023
Guest Service Associate
Marriott International
10.2022 - Current
Diploma - F&B
Fr.Agnels Institute of Culinary And Hospitality
07.2021 - 12.2021
S.S.C -
NIOS
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