Uttam Ojha
Pune
Summary
Dynamic Senior Business Analyst with over 8 years of expertise bridging business strategy and technology within Indian and global organisations. Specialised in driving digital transformation within the BFSI sector, with a recent focus on generative AI and agentic AI solutions for insurance. Skilled in conducting user research, refining requirements for Conversational AI, and redesigning processes to enhance efficiency. Proven ability to lead cross-functional collaboration and deliver impactful solutions that drive user adoption.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Capgemini Invent
Pune
06.2024 - Current
- Led requirements gathering sessions and iterative document review sessions, collecting, refining, and aligning business and technology requirements across distributed teams for new product rollouts.
- Designed functional models and process flows, identified process gaps, and implemented changes to enhance efficiency, reduce delivery misalignments, and support successful adoption of technology solutions.
- Spearheaded the functional design and roadmap for a Gen AI-powered Chatbot for a major Insurance client defined agent workflows to autonomously handle policy renewals, claim status inquiries, and premium calculations, reducing Tier-1 support tickets by 40%.
- Managed service delivery support, manage issues, documented change requests, led root-cause analysis with support teams, and provided timely resolution communication to product leads.
- Led the management of new API connections for the Unified Cloud Interface, optimizing interoperability, improving efficiency, and enhancing the user experience across multiple platforms, leading to better customer service and sales in the EU region.
Business Analyst
Bajaj Finserv Ltd.
Pune
03.2022 - 06.2024
- Conducted hands-on user research, documented workflows, mapped user journeys, and presented pain points to leadership, driving product and process enhancements.
- Defined and documented detailed business requirements for SFDC POS and Account Aggregator integration, supporting seamless deployment.
- Diagnosed issues, managed minor improvements, and articulated change requests for rapid resolution across product support functions.
- Created Power BI dashboards and Excel reports on product adoption and conduct performance data analysis for the ASSC web portal, providing actionable insights to business leads for informed decision-making.
Business Analyst
Better Mortgage Corporation
Gurgaon
01.2020 - 03.2022
- Gathered, analyzed, and documented business requirements by collaborating with cross-functional stakeholders including business, operations, internal technology, and risk teams, to define project scope and create comprehensive Business Requirements Documents (BRDs) for title document upload automation.
- Conducted analysis to identify areas of improvement and proposed process enhancements to boost operational efficiency.
- Facilitated stakeholder meetings, and discovery sessions to capture clear and actionable requirements.
- Led User Acceptance Testing (UAT) by developing test cases, coordinating with users, and validating final deliverables.
- Performed data analysis using Excel and Power BI to support business decisions and validate outputs.
Associate - Risk Advisory
PwC
Kolkata
10.2017 - 12.2019
- Conducted comprehensive secondary research on CUSIP, ISIN and OSI identifiers for various securities and funds utilizing Bloomberg and external resources.
- Proficient in extracting pertinent information of Securities, Funds and Annual Audit reports using Bloomberg and other external resources.
- Prepared extensive management reports using MS Excel, summarizing key findings and insights from research activities.
Education
MBA - Finance Major
Army Institute of Management
Kolkata06.2018
B.com -
University of Allahabad
Prayagraj06.2015
Skills
- Business Analysis
- Requirement Gathering
- Stakeholder Engagement
- Collaboration
- Jira
- Rally Boards
- Microsoft Azure Boards
- Lucid Charts
- Drawio
- Microsoft PowerBI
- Microsoft Excel
- Microsoft PowerPoint
- Agile Methodologies
- SQL
- Generative AI Use Cases
- Chatbot Logic Mapping
Certification
• Certified Scrum Product Owner, Scrum Alliance, 001557577
• Certified Scrum Master, Lean Six Sigma Green Belt, Henry Harvin, 5032/IND/7164
• Lean Six Sigma Green Belt, Henry Harvin
• Lean Six Sigma White Belt, Council of Six Sigma (CSSC), 5Jx7IODgT, 2020
• Certified Scrum Master, Lean Six Sigma Green Belt, Henry Harvin, 5032/IND/7164
• Lean Six Sigma Green Belt, Henry Harvin
• Lean Six Sigma White Belt, Council of Six Sigma (CSSC), 5Jx7IODgT, 2020
Languages
- Hindi
- English
- Hindi
Timeline
Senior Business Analyst
Capgemini Invent
06.2024 - Current
Business Analyst
Bajaj Finserv Ltd.
03.2022 - 06.2024
Business Analyst
Better Mortgage Corporation
01.2020 - 03.2022
Associate - Risk Advisory
PwC
10.2017 - 12.2019
MBA - Finance Major
Army Institute of Management
B.com -
University of Allahabad