Uttam Singh
New Delhi
Summary
To secure a challenging position in a reputed organization where I can utilize my skills, experience, and dedication to contribute effectively towards organizational growth while simultaneously advancing my own professional development. I aim to be an asset to the organization by ensuring productivity, customer satisfaction, and long-term success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Customer Support Executive / Procurement
Telecraft E-Solutions Pvt. Ltd.
05.2016 - Current
- Owner and administrator of the CRM software used for Customer Relationship and AMC management.
- Actively engage with customers, understanding their requirements, and presenting suitable solutions.
- Maintain and strengthen relationships with existing customers via calls, emails, and meetings.
- Conduct cold calling to arrange business meetings with potential clients for lead generation.
- Handle customer queries professionally through emails and calls, ensuring timely resolution.
- Act as a link between the company and existing/potential markets to expand business opportunities.
- Negotiate agreements with clients, closing sales, and ensuring win-win outcomes.
- Conduct market research to gather customer insights and competitor information.
- Manage stock quantities, display items, and ensure efficient inventory management.
- Record, analyze, and store sales and order information for reporting and decision-making.
- Track and review sales performance, consistently aiming to exceed targets.
- Attend team meetings, share best practices, and provide training to peers.
- Negotiate prices, costs, delivery schedules, and specifications with buyers and managers.
- Advise customers on new product developments and promotional offers.
- Successfully achieved and surpassed sales targets within strict deadlines.
- Consistently recognized for effective marketing and product sales strategies.
- Trusted for building long-term client relationships that generated repeat business.
Education
Bachelor of Science -
Capital University
JharkhandDiploma in Electrical Engineering -
Dayalbagh Educational Institute
AgraClass X (CBSE Board) -
Kendriya Vidyalaya
DelhiClass XII (NIOS Board) -
National Institute of Open Schooling
Skills
- Negotiation
- Empathetic listening
- Team building
- Mentoring
- Motivation
- Task alignment
- Coaching
- Analytical thinking
- MS Office proficiency
- Reliability
- Process-oriented
Certification
- Black Belt - Business Critical Services (BCS) for Partners FY23
- Black Belt - Cisco Enterprise Agreement 3.0 - CSM - Stage 1 - FY22
- Black Belt - Cisco Services Expert Program (CSEP) - FY22
- Black Belt - CX - Customer Success Manager (Stage 1 & 2) - FY22
- Black Belt - CX Cloud Demo Training for Partners
- Black Belt - Effective Pipeline Management & Forecasting
- Black Belt - PX Cloud
- Black Belt - Renewals Manager for Partners - Stage 1
- Black Belt - Software Renewals for Partners
- Black Belt - Success Tracks - Partner Learning Map
- Black Belt - Distribution CX Managing Renewals - Stage 2
- Black Belt - Lifecycle Selling for Partners
Languages
- English
- Hindi
Hobbies and Interests
- Fitness enthusiast: Exercise, Swimming, Volleyball, and Cricket.
- Passionate about listening to music.
- Actively engaged in community and volunteer work.
Core Skills
Excellent verbal and written communication, negotiation, empathetic listening, and professional speaking abilities., Proven ability to build and mentor teams, motivate and inspire, align tasks with organizational goals, conflict management., Strong delegation, coaching, analytical thinking, MS Office proficiency, reliable and process-oriented.
Personal Information
- Father's Name: Mr. Sant Swarup Singh
- Mother's Name: Mrs. Chandrika Devi
- Date of Birth: 02/22/96
- Nationality: Indian
Timeline
Sr. Customer Support Executive / Procurement
Telecraft E-Solutions Pvt. Ltd.
05.2016 - Current
Bachelor of Science -
Capital University
Diploma in Electrical Engineering -
Dayalbagh Educational Institute
Class X (CBSE Board) -
Kendriya Vidyalaya
Class XII (NIOS Board) -
National Institute of Open Schooling
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