Uttam Kumar Chaubey
Network Engineer
New Delhi,DL
Summary
Experienced IT Consultant adept at analyzing complex systems, implementing efficient solutions, and optimizing IT infrastructure to drive business growth. Skilled in project management, troubleshooting, and client relations, with a strong commitment to delivering innovative and cost-effective IT strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Consultant
RSSS Corporate Services Pvt Ltd (Work For NHDC)
04.2023 - Current
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Technical Assistant
XEAM Ventures Private Limited (Work For NCRTC)
04.2021 - 04.2023
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Reviewed product-specific resources to determine optimal implementation.
- Installed technical hardware and software in deskside support environment.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Assisted in the implementation of new technology systems, ensuring seamless integration with existing infrastructure.
- Repaired hardware infrastructure using hand tools and components.
Technical Assistant
Easy Source HR Solutions
03.2018 - 04.2021
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Reviewed product-specific resources to determine optimal implementation.
- Installed technical hardware and software in deskside support environment.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
Desktop Support Engineer
S P SOLUTIONS POINT PVT LTD
03.2017 - 04.2018
Desktop Support Engineer
Atlanta Systems Private Limited
02.2014 - 02.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sr. Associate
Tech Mahindra
01.2013 - 02.2014
- Developed in-depth understanding of product features and services to offer comprehensive support.
- Maintained up-to-date knowledge of product and service changes.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
MBA - Information Technology
Subharti University
Meerut, India 04.2001 -
Bachelor of Arts -
Veer Bahadur Singh Purvanchal University
Jaunpur, India 04.2001 -
Science
Board of High School & Intermediate Education (UP)
Prayagraj, India 04.2001 -
Science
Board of High School & Intermediate Education (UP)
Prayagraj, India05.2005
Skills
Certification
Complete Computer Hardware & Networking form Jetking (Allahabad)
Timeline
IT Consultant
RSSS Corporate Services Pvt Ltd (Work For NHDC)
04.2023 - Current
Technical Assistant
XEAM Ventures Private Limited (Work For NCRTC)
04.2021 - 04.2023
Technical Assistant
Easy Source HR Solutions
03.2018 - 04.2021
Desktop Support Engineer
S P SOLUTIONS POINT PVT LTD
03.2017 - 04.2018
Desktop Support Engineer
Atlanta Systems Private Limited
02.2014 - 02.2016
Sr. Associate
Tech Mahindra
01.2013 - 02.2014
Complete Computer Hardware & Networking form Jetking (Allahabad)
10-2011
MBA - Information Technology
Subharti University
04.2001 -
Bachelor of Arts -
Veer Bahadur Singh Purvanchal University
04.2001 -
Science
Board of High School & Intermediate Education (UP)
04.2001 -
Science
Board of High School & Intermediate Education (UP)
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